{"id":1157,"date":"2017-12-02T12:11:19","date_gmt":"2017-12-02T12:11:19","guid":{"rendered":"http:\/\/www.scmgalaxy.com\/tutorials\/?p=1157"},"modified":"2020-01-09T09:28:45","modified_gmt":"2020-01-09T09:28:45","slug":"windows-installer-module-stopped-working-trustedinstaller-exe","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/windows-installer-module-stopped-working-trustedinstaller-exe\/","title":{"rendered":"Windows Installer Module stopped working – Trustedinstaller.exe"},"content":{"rendered":"

created the topic: Windows Installer Module stopped working – Trustedinstaller.exe<\/strong>
\nWindows Installer Module stopped working while trying to install Updates<\/p>\n

(Standalone as well as through the automatic update)<\/p>\n

The installation starts and runs about halfway, then it stops and the message \u201cWindows Installer Module stopped working\u201d<\/p>\n

Is displayed<\/p>\n

Smaller updates still install – I have problems with these two for the moment<\/p>\n

IE8-Windows6.0-KB978207-x86<\/p>\n

Windows6.0-KB947821-v7-x86<\/p>\n

The second update was posted as an update to install to get rid of the problem but it won\u2019t install either.<\/p>\n

I have already tried to re-register dll, delete software distribution folder and a few other things but nothing had an effect.<\/p>\n

I run Windows Vista SP1 – 32bit version<\/p>\n

The problem is shown below<\/p>\n

Problem signature<\/p>\n

Problem Event Name: APPCRASH<\/p>\n

Application Name: TrustedInstaller.exe<\/p>\n

Application Version: 6.0.6002.18005<\/p>\n

Application Timestamp: 49e01af1<\/p>\n

Fault Module Name: smiengine.dll<\/p>\n

Fault Module Version: 6.0.6002.18005<\/p>\n

Fault Module Timestamp: 49e0380d<\/p>\n

Exception Code: c0000005<\/p>\n

Exception Offset: 00039d20<\/p>\n

OS Version: 6.0.6002.2.2.0.768.3<\/p>\n

Locale ID: 2057<\/p>\n

Additional Information 1: a949<\/p>\n

Additional Information 2: ab7e38a5a24996f4fde5627a15dd846d<\/p>\n

Additional Information 3: 6cef<\/p>\n

Additional Information 4: 8e6c9db2ffb957e9511ebdf1317d0af3<\/p>\n

Extra information about the problem<\/p>\n

Bucket ID: 1673420669<\/p>\n

Description<\/p>\n

A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.<\/p>\n

Problem signature<\/p>\n

Problem Event Name: WindowsUpdateFailure<\/p>\n

ClientVersion: 7.4.7600.226<\/p>\n

Win32HResult: 80070643<\/p>\n

UpdateId: 577EABBB-24AF-4769-A808-3151329F1760<\/p>\n

Scenario: Install<\/p>\n

SourceId: 101<\/p>\n

Environment: Unmanaged<\/p>\n

OS Version: 6.0.6002.2.2.0.768.3<\/p>\n

Locale ID: 2057<\/p>\n

Extra information about the problem<\/p>\n

Bucket ID: 940489917<\/p>\n

msiexpert replied the topic: Re: Windows Installer Module stopped working – Trustedinstaller.exe<\/strong>
\nWhat anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)?<\/p>\n

Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?<\/p>\n

See the “How to obtain help” section of support.microsoft.com\/kb\/978207 <\/p>\n

For home users, no-charge support is available by calling 1-866-PCSAFETY (and\/or 1-866-234-6020 and\/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update’s KB number (e.g., KB978207).<\/p>\n

Or you can…<\/p>\n

Start a free Windows Update support incident request:
\nsupport.microsoft.com\/oas\/default.aspx?gprid=6527 <\/a><\/p>\n

The Consumer Security Support home page & Microsoft Update Solution Center also offer support options
\nconsumersecuritysupport.microsoft.com\/<\/a>
\nsupport.microsoft.com\/ph\/6527#tab3<\/a><\/p>\n

replied the topic: Re: Windows Installer Module stopped working – Trustedinstaller.exe<\/strong>
\nI use Comodo Internet Security as well as Avira AntiVir. I already tried to install the update with both disabled from start up & UAC turned off. That had no effect.<\/p>\n

I think there was Norton 360 internet security installed when I bought the computer. I uninstalled it and replaced it by Comodo. That is about 2 years ago and I never had any problems until last week.<\/p>\n

I don\u2019t know if it is just running for to long and files got corrupted somehow.<\/p>\n

I run SFC which came back with the reply \u201ccorrupted files were found but windows was not able to repair them\u201d<\/p>\n

msiexpert replied the topic: Re: Windows Installer Module stopped working – Trustedinstaller.exe<\/strong>
\n1. You should only have one (1) anti-virus application installed and loading at boot. Assuming you’ve purchased Comodo Internet Security, uninstall Avira AntiVir & reboot.<\/p>\n

Moving on, Norton (and McAfee) applications are notorious for not uninstalling (or upgrading) cleanly:<\/p>\n

2. Download the Norton Removal Tool, saving it to your desktop: ftp:\/\/ftp.symantec.com\/public\/english_us…ton_Removal_Tool.exe <\/p>\n

3. Close all open applications (i.e., anything with an icon on the taskbar).<\/p>\n

4. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don’t TOUCH your keyboard until the run completes, then reboot once more.<\/p>\n

5. See if the updates will install now. If not, open a free support incident ASAP.<\/p>\n","protected":false},"excerpt":{"rendered":"

created the topic: Windows Installer Module stopped working – Trustedinstaller.exe Windows Installer Module stopped working while trying to install Updates (Standalone as well as through the automatic update) The installation… <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[49],"tags":[223],"class_list":["post-1157","post","type-post","status-publish","format-standard","hentry","category-general","tag-installer"],"_links":{"self":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/1157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/comments?post=1157"}],"version-history":[{"count":1,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/1157\/revisions"}],"predecessor-version":[{"id":1158,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/1157\/revisions\/1158"}],"wp:attachment":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/media?parent=1157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/categories?post=1157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/tags?post=1157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}