{"id":14274,"date":"2020-06-04T01:58:56","date_gmt":"2020-06-04T01:58:56","guid":{"rendered":"https:\/\/www.devopsschool.com\/blog\/?p=14274"},"modified":"2021-11-05T10:52:14","modified_gmt":"2021-11-05T10:52:14","slug":"newrelic-complete-troubleshooting-guide","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/newrelic-complete-troubleshooting-guide\/","title":{"rendered":"NewRelic Complete Troubleshooting Guide"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic Java Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/no-data-appears-java\">No data appears (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/determine-permissions-requirements-java\">Determine permissions requirements (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/gather-troubleshooting-information-java\">Gather troubleshooting information (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/all-hosts-appear-localhost\">All hosts appear as localhost<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/error-bootstrapping-new-relic-java-agent\">Error bootstrapping New Relic Java agent<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/errors-starting-java-app-server\">Errors starting Java app server<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/firewall-or-traffic-connectivity-failures\">Firewall or traffic connectivity failures<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/generate-debug-logs-troubleshooting-java\">Generate debug logs for troubleshooting (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/host-links-missing-java-apps-apm-overview\">Host links missing in Java app&#8217;s APM Overview<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/java-solr-data-does-not-appear\">Java Solr data does not appear<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/no-browser-data-appears-java\">No Browser data appears (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/no-log-file-java\">No log file (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/no-stack-traces-java\">No stack traces (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/nullpointerexception-issues-java\">NullPointerException issues (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/resolve-metric-grouping-issues-java-apps\">Resolve metric grouping issues with Java apps<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/ssl-or-connection-errors-java\">SSL or connection errors (Java)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/update-java-config-legacy-agent-versions\">Update Java config for legacy agent versions<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/large-number-false-positive-security-vulnerabilities\">Large number of false positive security vulnerabilities<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/java-agent\/troubleshooting\/application-server-jmx-setup\">Application server JMX setup<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Troubleshooting Guide of NewRelic APM Agents<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/manage-apm-agents\/troubleshooting\/agent-nrintegrationerrors-appear-insights\">Agent NRIntegrationErrors appear in Insights<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/manage-apm-agents\/troubleshooting\/get-environment-data-about-your-apm-app\">Get environment data about your APM app<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic APM Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/c-sdk\/troubleshooting\/no-data-appears-c-sdk\">No data appears (C SDK)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/c-sdk\/troubleshooting\/generate-logs-troubleshooting-c-sdk\">Generate logs for troubleshooting (C SDK)<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic Go Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/go-agent\/troubleshooting\/no-data-appears-go\">No data appears (Go)<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic DOT NET Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/no-data-appears-net\">No data appears (.NET)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/technical-support-net-framework-40-or-lower\">Technical support for .NET Framework 4.0 or lower<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/generate-logs-troubleshooting-net\">Generate logs for troubleshooting (.NET)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/no-browser-data-appears-net\">No Browser data appears (.NET)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/profiler-conflicts\">Profiler conflicts<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/net-agent-reports-handled-errors\">.NET agent reports handled errors<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/no-data-registry-key-permission-issues\">No data and registry key permission issues<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/high-memory-usage-net\">High memory usage (.NET)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/browser-injection-health-check-conflict\">Browser injection: Health check conflict<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/cocreate-errors-no-event-log\">CoCreate errors: No event log<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/cocreateinstance-errors-no-profiler-log\">CoCreateInstance errors: No profiler log<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/missing-net-async-metrics\">Missing .NET async metrics<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/missing-couchbase-metrics-net\">Missing Couchbase metrics (.NET)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/new-relic-net-status-monitor\">New Relic for .NET status monitor<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/monitor-short-lived-net-processes\">Monitor short-lived .NET processes<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/no-data-appears-after-disabling-tls-10\">No data appears after disabling TLS 1.0<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/net-agent\/troubleshooting\/resolve-net-scom-conflicts\">Resolve .NET and SCOM conflicts<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic Node Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/nodejs-agent\/troubleshooting\/troubleshoot-your-nodejs-installation\">Troubleshoot your Node.js installation<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/nodejs-agent\/troubleshooting\/generate-trace-log-troubleshooting-nodejs\">Generate trace log for troubleshooting (Node.js)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/nodejs-agent\/troubleshooting\/troubleshoot-message-consumers\">Troubleshoot message consumers<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/nodejs-agent\/troubleshooting\/troubleshoot-browser-instrumentation-nodejs\">Troubleshoot Browser instrumentation in Node.js<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/nodejs-agent\/troubleshooting\/troubleshooting-large-memory-usage-nodejs\">Troubleshooting large memory usage (Node.js)<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic PHP Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/no-data-appears-php\">No data appears (PHP)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/php-agent-not-reporting-errors\">PHP agent not reporting errors<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/determine-permissions-requirements-php\">Determine permissions requirements (PHP)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/generating-logs-troubleshooting-php\">Generating logs for troubleshooting (PHP)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/data-stops-reporting-while-using-selinux\">Data stops reporting while using SELinux<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/agent-stops-working-after-updating-php\">Agent stops working after updating PHP<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/checking-loaded-configuration-files-directory\">Checking loaded configuration files directory<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/missing-php-module\">Missing PHP module<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/protocol-mismatch-error\">Protocol mismatch error<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/ini-settings-not-taking-effect-immediately\">INI settings not taking effect immediately<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/submitting-troubleshooting-results-php\">Submitting troubleshooting results (PHP)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/threaded-apache-worker-mpms\">Threaded Apache worker MPMs<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/transactions-named-indexphp-or-unknown\">Transactions named \/index.php or \/unknown<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/troubleshoot-php-agent-instance-count\">Troubleshoot the PHP agent instance count<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/uninstrumented-time-traces\">Uninstrumented time in traces<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/using-phpinfo-verify-php\">Using phpinfo to verify PHP<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/verifying-php-daemon\">Verifying the PHP daemon<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/why-when-restart-your-web-server-php\">Why and when to restart your web server (PHP)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/php-installation-fails-os-x-1011-el-capitan\">PHP installation fails on OS X 10.11 &#8211; El Capitan<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/first-php-transaction-not-reported\">First PHP transaction is not reported<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/php-agent\/troubleshooting\/data-stops-reporting\">Data stops reporting<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic Python Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/no-data-appears-python\">No data appears (Python)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/troubleshooting-browser-instrumentation-python\">Troubleshooting Browser instrumentation in Python<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/emulating-legacy-server-side-parameter-configuration-python\">Emulating legacy server-side parameter configuration (Python)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/testing-python-agent\">Testing the Python agent<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/python-agent-logging\">Python agent logging<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/activate-application-warning-python\">Activate application warning (Python)<\/a><\/li><li><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/python-agent\/troubleshooting\/missing-information-when-using-ensurefuture-python\">Missing information when using ensure_future (Python)<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Guide of NewRelic Ruby Agents<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/no-data-appears-ruby\">No data appears (Ruby)<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/generating-logs-troubleshooting-ruby\">Generating logs for troubleshooting (Ruby)<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/incompatible-gems\">Incompatible gems<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/no-log-file-ruby\">No log file (Ruby)<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/control-when-ruby-agent-starts\">Control when the Ruby agent starts<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/systemstackerror-stack-level-too-deep\">SystemStackError: stack level too deep<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/ruby-agent-audit-log\">Ruby agent audit log<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/passenger-troubleshooting\">Passenger troubleshooting<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/no-data-unicorn\">No data with Unicorn<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/update-private-api-calls-public-tracer-api\">Update private API calls to public Tracer API<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/update-deprecated-api-calls\">Update deprecated API calls<\/a><\/li><li class=\"\"><a href=\"https:\/\/docs.newrelic.com\/docs\/agents\/ruby-agent\/troubleshooting\/not-installing-new-relic-supported-grape\">Not installing New Relic supported Grape<\/a><\/li><\/ul>\n\n\n<div class=\"epyt-gallery\" data-currpage=\"1\" id=\"epyt_gallery_82815\"><figure class=\"wp-block-embed wp-block-embed-youtube is-type-video is-provider-youtube epyt-figure\"><div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\"  id=\"_ytid_81996\"  width=\"760\" height=\"427\"  data-origwidth=\"760\" data-origheight=\"427\" src=\"https:\/\/www.youtube.com\/embed\/?enablejsapi=1&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=1&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" 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