![\"free-issue-tracking-bug-tracking-system\"](\"http:\/\/www.scmgalaxy.com\/tutorials\/wp-content\/uploads\/2010\/01\/issue-tracking-bug-tracking.png\"){kind=tracking}
<\/p>\n<\/p>\n
An issue tracking system (also called trouble ticket system or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization’s customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a “bugtracker”, and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. <\/strong><\/p>\n aDefHelpDesk<\/a> Asset Tracker<\/a> Astres<\/a> Bartley Helpdesk<\/a> BATTS<\/a> Big Help<\/a> BugTracker.NET<\/a> Bugzilla<\/a> DITrack<\/a> Double Choco Latte<\/a> eTicket Support<\/a> Eventum<\/a> Flyspray <\/a><\/p>\n Help Desk Lite<\/a> Help Desk Reloaded<\/a> Helpdesk Issue Manager<\/a> Information Resource Manager<\/a> Information Resource Manager – GLPI Edition<\/a> IssueTrackerProduct<\/a> itracker<\/a> JTrac<\/a> Jutda Helpdesk<\/a> Liberum Help Desk<\/a> Mantis<\/a> One or Zero<\/a> OpenPsa<\/a> OpenCSM<\/a> OS Ticket<\/a> OTRS<\/a> phpBugTracker<\/a> <\/p>\n Redmine<\/a> Request Tracker<\/a> Roundup<\/a> Savane<\/a> Sinergia<\/a> SiT! Support Incident Tracker<\/a> Slick Ticket<\/a> Subissue<\/a> SugarCRM Open Source<\/a>A<\/h2>\n
\nAn open source DotNetNuke based help desk module.<\/p>\n
\nCreate multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins.<\/p>\n
\nA PHP based help desk tool, translations in English and French.<\/p>\nB<\/h2>\n
\na light weight helpdesk for small to medium size IT departments, includes inventory management.<\/p>\n
\nOpen source help desk software, designed for use from a Linux\/Unix command line. Includes a full featured email interface for customers.<\/p>\n
\nA help desk portal built with Ruby on Rails.<\/p>\n
\nBugTracker.NET is an open source, web based bug or issue tracker written using ASP.NET, C#, and Microsoft SQL Server\/MSDE. Includes a screen capture utility that allows you to capture a screenshot, annotate it, and post it, with just a few clicks.<\/p>\n
\nA Perl based software bug tracking system which can also be used for help desk support. Used by the Mozilla Foundation, creators of FireFox.<\/p>\nD<\/h2>\n
\nSoftware bug and ticket system designed to use Subversion as it’s backend database. Currently there is only a command line interface.<\/p>\n
\nA GNU Enterprise package that handles both call tracking and project management. It can be displayed inside of a phpGroupWare installation or be used stand-alone.<\/p>\nE<\/h2>\n
\neTicket is a PHP-based electronic support ticket system.<\/p>\n
\nAn open source help desk software package from the creators of the MySQL database. PHP based and of course uses MySQL for it’s database.<\/p>\nF<\/h2>\n
H<\/h2>\n
\nVery simple help desk software package for basic issue tracking. It provides two major functions, service ticket tracking and operator assignment.<\/p>\n
\nA PHP based help desk software system. Key features include trouble ticket prioritization, multiple customer support technicians, and search.<\/p>\n
\nOpen source helpdesk software tool. Runs on PHP and PostgreSQL.<\/p>\nI<\/h2>\n
\nIRM is a PHP based help desk and asset tracker designed for IT departments.<\/p>\n
\nThis is the same system as above (IRM), but with some additional enhancements.<\/p>\n
\nZope issue tracker which also handles software bugs. The primary focus is on email communication and request tracking and management.<\/p>\n
\nJava based open source help desk application with an emphasis on modularity. It’s also provides i18n support.<\/p>\nJ<\/h2>\n
\nA Java based open source issue tracking system.<\/p>\n
\nA Django-powered ticket tracking system for small enterprise.<\/p>\nL<\/h2>\n
\nWeb based help desk software package written in ASP and VBScript. Microsoft SQL Server or Access is required. Automatic case routing, email updates, and reporting.<\/p>\nM<\/h2>\n
\nA PHP software bug tracking and issue tracking system.<\/p>\nO<\/h2>\n
\nOpen source help desk software package optimized for task oriented help desks.<\/p>\n
\nA full project system where the help desk component is just one aspect. Automatically integrates with Midgard CMS.<\/p>\n
\nAn open source help desk solution with a telephony component.<\/p>\n
\nOS Ticket is a lightweight ticking system designed to be easy to setup and use. It’s written mostly in PHP.<\/p>\n
\nA trouble ticket system to track telephone calls and e-mails. Designed to allow your support, sales, pre-sales, billing, internal IT, and helpdesk to operate in one system. OTRS is open sourced under the GPL and is written in Perl.<\/p>\nP<\/h2>\n
\nA web-based software bug tracker. The design focuses on separating the presentation, application, and database layers making customization easier.<\/p>\nR<\/h2>\n
\nRedmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.<\/p>\n
\nRT is an open source ticket tracking tool. It’s primary interface is email with a web back end for administrators. RT has been under development since 1996.<\/p>\n
\nA simple issue tracking system with command line, web and email interfaces. Also includes many other modules such as todo lists and sales lead tracking.<\/p>\nS<\/h2>\n
\nSavane is a Web-based Libre Software hosting system. It includes issue tracking, project member management by roles and individual account maintenance. The issue tracking handles bugs, tasks, support, news and documentation management.<\/p>\n
\nSinergia is a open source framework for creating customized help desk applications written in C# .NET 3.0. It provides a base on which you can develop your own web based help desk solution.<\/p>\n
\nSLA aware support incident tracking system, PHP\/MySQL.<\/p>\n
\nASP based ticket system with support for SQL Server and Active Directory.<\/p>\n
\nUses the Subversion version control system to store issues within your software code repository. Uses the subversion client, but a web based interface is in progress.<\/p>\n
\nThe open source version of it’s commercial counterpart. Mostly a CRM system, but it can also handle light help desk duties.<\/p>\nT<\/h2>\n