{"id":35861,"date":"2023-06-01T12:13:52","date_gmt":"2023-06-01T12:13:52","guid":{"rendered":"https:\/\/www.devopsschool.com\/blog\/?p=35861"},"modified":"2023-06-19T13:21:40","modified_gmt":"2023-06-19T13:21:40","slug":"list-of-top-free-open-source-self-hosted-application-for-ticketing","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/list-of-top-free-open-source-self-hosted-application-for-ticketing\/","title":{"rendered":"List of Top Free Open Source &amp; Self Hosted Application for Ticketing"},"content":{"rendered":"\n<p>Helpdesk,&nbsp;bug&nbsp;and&nbsp;issue&nbsp;tracking software to help the tracking of user requests, bugs and missing features.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.bugzilla.org\/\" target=\"_blank\" rel=\"noopener\">Bugzilla<\/a>&nbsp;&#8211; General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.&nbsp;<code>MPL-2.0<\/code>&nbsp;<code>Perl<\/code><\/li>\n\n\n\n<li><a href=\"http:\/\/django-todo.org\/\" target=\"_blank\" rel=\"noopener\">django-todo<\/a>&nbsp;&#8211; Pluggable, multi-user, multi-group, multi-list todo and ticketing system &#8211; a reusable app designed to be dropped into any existing Django project. <code>BSD-3-Clause<\/code>&nbsp;<code>Python\/Django<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/erxes.io\/install\/\" target=\"_blank\" rel=\"noopener\">Erxes<\/a>&nbsp;&#8211; Marketing, sales, and customer service platform designed to help businesses attract more engaged customers. <code>GPL-3.0<\/code>&nbsp;<code>Javascript<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/github.com\/freescout-helpdesk\/freescout\" target=\"_blank\" rel=\"noopener\">FreeScout<\/a>&nbsp;&#8211; Open source clone of Help Scout: email-based customer support application, help desk and shared mailbox.&nbsp;<code>AGPL-3.0<\/code>&nbsp;<code>PHP<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/glitchtip.com\/\" target=\"_blank\" rel=\"noopener\">GlitchTip<\/a>&nbsp;&#8211; Open source error-tracking app. GlitchTip collects errors reported by your app. <code>MIT<\/code>&nbsp;<code>Python<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/github.com\/iguana-project\/iguana\" target=\"_blank\" rel=\"noopener\">Iguana<\/a>&nbsp;&#8211; Iguana is an open source issue management system with a kanban board.&nbsp;<code>CC-BY-SA-4.0<\/code>&nbsp;<code>Python\/Docker<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/itflow.org\/\" target=\"_blank\" rel=\"noopener\">ITFlow<\/a>\u00a0&#8211; Client IT Documentation, Ticketing, Invoicing and Accounting Web Application for MSPs (Managed Service Providers). <code>GPL-3.0<\/code>\u00a0<code>PHP<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mantisbt.org\/\" target=\"_blank\" rel=\"noopener\">MantisBT<\/a>\u00a0&#8211; Self hosted bug tracker, fits best for software development. <code>GPL-2.0<\/code>\u00a0<code>PHP<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/osticket.com\/\" target=\"_blank\" rel=\"noopener\">osTicket<\/a>\u00a0&#8211; Manage, organize and archive all your support requests and responses in one place. <code>GPL-2.0<\/code>\u00a0<code>PHP<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/otobo.de\/en\/\" target=\"_blank\" rel=\"noopener\">OTOBO<\/a>&nbsp;&#8211; Flexible web-based ticketing system used for Customer Service, Help Desk, IT Service Management. <code>GPL-3.0<\/code>&nbsp;<code>Perl<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/pach.no\/\" target=\"_blank\" rel=\"noopener\">Pachno<\/a>&nbsp;&#8211; Bring your team together to design, build and deliver your project with a tool that works with you and your team, and adapts when you need to. <code>MPL-2.0<\/code>&nbsp;<code>PHP<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/peppermint.sh\/\" target=\"_blank\" rel=\"noopener\">Peppermint<\/a>&nbsp;&#8211; A simple ticket management tool with support for logs and multi-deployment. <code>AGPL-3.0<\/code>&nbsp;<code>Docker<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/www.bestpractical.com\/rt\/\" target=\"_blank\" rel=\"noopener\">Request Tracker<\/a>&nbsp;&#8211; An enterprise-grade issue tracking system. <code>GPL-2.0<\/code>&nbsp;<code>Perl<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/www.roundup-tracker.org\/\" target=\"_blank\" rel=\"noopener\">Roundup Issue Tracker<\/a>&nbsp;&#8211; A simple-to-use and -install issue-tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. Designed with flexibility in mind &#8211; not just another bug tracker. <code>MIT\/ZPL-2.0<\/code>&nbsp;<code>Python<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/trudesk.io\/\" target=\"_blank\" rel=\"noopener\">Trudesk<\/a>&nbsp;&#8211; Trudesk is an open-source help desk\/ticketing solution. <code>Apache-2.0<\/code>&nbsp;<code>Nodejs<\/code><\/li>\n\n\n\n<li><a href=\"https:\/\/zammad.org\/\" target=\"_blank\" rel=\"noopener\">Zammad<\/a>&nbsp;&#8211; Easy to use but powerful open-source support and ticketing system. <code>AGPL-3.0<\/code>&nbsp;<code>Ruby<\/code><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk,&nbsp;bug&nbsp;and&nbsp;issue&nbsp;tracking software to help the tracking of user requests, bugs and missing features.<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_joinchat":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-35861","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"_links":{"self":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/35861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/comments?post=35861"}],"version-history":[{"count":2,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/35861\/revisions"}],"predecessor-version":[{"id":35878,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/35861\/revisions\/35878"}],"wp:attachment":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/media?parent=35861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/categories?post=35861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/tags?post=35861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}