{"id":39398,"date":"2023-09-06T17:24:56","date_gmt":"2023-09-06T17:24:56","guid":{"rendered":"https:\/\/www.devopsschool.com\/blog\/?p=39398"},"modified":"2023-09-06T17:24:58","modified_gmt":"2023-09-06T17:24:58","slug":"detailed-guide-on-newrelic-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/detailed-guide-on-newrelic-troubleshooting\/","title":{"rendered":"Detailed Guide on NewRelic Troubleshooting?"},"content":{"rendered":"\n<p>roubleshooting with New Relic involves diagnosing and resolving issues related to application and infrastructure performance. While New Relic provides real-time monitoring and insights, having a structured troubleshooting process is essential for effectively identifying and addressing problems. Here&#8217;s a detailed guide on New Relic troubleshooting:<\/p>\n\n\n\n<p><strong>1. Monitoring Setup and Configuration:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ensure Proper Instrumentation:<\/strong> Verify that the New Relic agents are correctly installed and configured in your application code, servers, containers, or cloud instances.<\/li>\n\n\n\n<li><strong>Integrate with Key Services:<\/strong> Confirm that New Relic is integrated with all relevant components, such as databases, external services, and third-party APIs.<\/li>\n\n\n\n<li><strong>Check Access and Permissions:<\/strong> Ensure that team members have the appropriate access and permissions to view New Relic data and configure alert policies.<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Monitoring Basics:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Review Dashboards:<\/strong> Start by examining New Relic dashboards for high-level insights into application and infrastructure performance.<\/li>\n\n\n\n<li><strong>Check Apdex Scores:<\/strong> Monitor Apdex scores to gauge user satisfaction with response times. Identify transactions with low Apdex scores for further investigation.<\/li>\n\n\n\n<li><strong>Throughput Analysis:<\/strong> Analyze throughput metrics to understand the volume of requests and transactions your application is handling.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Alert Policies and Conditions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Review Alert Policies:<\/strong> Confirm that your alert policies are well-defined and cover critical aspects of your application, such as error rates, response times, and resource utilization.<\/li>\n\n\n\n<li><strong>Evaluate Thresholds:<\/strong> Check the thresholds set in alert conditions. Adjust thresholds if they are too sensitive or not capturing significant issues.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Error Analysis:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Error Rate Investigation:<\/strong> Investigate elevated error rates and identify the types of errors occurring. Prioritize addressing critical errors affecting user experience.<\/li>\n\n\n\n<li><strong>Error Traces:<\/strong> Use error traces to get detailed information about when and where errors are occurring in your application code.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Transaction Traces:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transaction Trace Analysis:<\/strong> Dive into transaction traces to pinpoint slow-performing transactions and identify bottlenecks within the code or external services.<\/li>\n\n\n\n<li><strong>Segmentation:<\/strong> Segment transactions to focus on specific user groups or application features. Analyze segment-specific performance.<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Database Performance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Database Query Analysis:<\/strong> Monitor database query performance and identify slow or inefficient queries that may impact application response times.<\/li>\n\n\n\n<li><strong>Database Transaction Traces:<\/strong> Use New Relic to analyze individual database transactions to understand the source of delays.<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Infrastructure Monitoring:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Resource Utilization:<\/strong> Check CPU, memory, and disk usage on servers or instances. Look for resource bottlenecks that may affect application performance.<\/li>\n\n\n\n<li><strong>Network and Disk Metrics:<\/strong> Examine network and disk I\/O metrics to detect anomalies or issues that could impact application behavior.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. External Service Calls:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>External Service Metrics:<\/strong> Monitor response times and error rates for calls to external services and APIs. Investigate slow or failing external service calls.<\/li>\n<\/ul>\n\n\n\n<p><strong>9. Custom Metrics and Events:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom Metrics:<\/strong> Review and analyze custom metrics specific to your application&#8217;s business logic and performance indicators.<\/li>\n\n\n\n<li><strong>Custom Events:<\/strong> Leverage custom events to track and analyze specific events or user interactions within your application.<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/docs.newrelic.com\/docs\/infrastructure\/install-infrastructure-agent\/manage-your-agent\/troubleshoot-running-infrastructure-agent\/\" target=\"_blank\" rel=\"noopener\">https:\/\/docs.newrelic.com\/docs\/infrastructure\/install-infrastructure-agent\/manage-your-agent\/troubleshoot-running-infrastructure-agent\/<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/docs.newrelic.com\/docs\/new-relic-solutions\/solve-common-issues\/troubleshooting\/not-seeing-data\/\" target=\"_blank\" rel=\"noopener\">https:\/\/docs.newrelic.com\/docs\/new-relic-solutions\/solve-common-issues\/troubleshooting\/not-seeing-data\/<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/docs.newrelic.com\/docs\/new-relic-solutions\/solve-common-issues\/troubleshooting\/generate-new-relic-agent-logs-troubleshooting\/\" target=\"_blank\" rel=\"noopener\">https:\/\/docs.newrelic.com\/docs\/new-relic-solutions\/solve-common-issues\/troubleshooting\/generate-new-relic-agent-logs-troubleshooting\/<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/docs.newrelic.com\/docs\/browser\/browser-monitoring\/troubleshooting\/troubleshoot-your-browser-monitoring-installation\/\" target=\"_blank\" rel=\"noopener\">https:\/\/docs.newrelic.com\/docs\/browser\/browser-monitoring\/troubleshooting\/troubleshoot-your-browser-monitoring-installation\/<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/docs.newrelic.com\/docs\/infrastructure\/infrastructure-troubleshooting\/troubleshoot-infrastructure\/no-data-appears-infrastructure\/\" target=\"_blank\" rel=\"noopener\">https:\/\/docs.newrelic.com\/docs\/infrastructure\/infrastructure-troubleshooting\/troubleshoot-infrastructure\/no-data-appears-infrastructure\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>roubleshooting with New Relic involves diagnosing and resolving issues related to application and infrastructure performance. While New Relic provides real-time monitoring and insights, having a structured troubleshooting process is essential for effectively identifying and addressing problems. Here&#8217;s a detailed guide on New Relic troubleshooting: 1. Monitoring Setup and Configuration: 2. Monitoring Basics: 3. Alert Policies&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_joinchat":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-39398","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"_links":{"self":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/39398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/comments?post=39398"}],"version-history":[{"count":1,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/39398\/revisions"}],"predecessor-version":[{"id":39399,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/39398\/revisions\/39399"}],"wp:attachment":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/media?parent=39398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/categories?post=39398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/tags?post=39398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}