{"id":56897,"date":"2025-12-18T13:45:27","date_gmt":"2025-12-18T13:45:27","guid":{"rendered":"https:\/\/www.devopsschool.com\/blog\/?p=56897"},"modified":"2026-01-06T13:48:27","modified_gmt":"2026-01-06T13:48:27","slug":"top-10-review-management-platforms-features-pros-cons-comparison","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/top-10-review-management-platforms-features-pros-cons-comparison\/","title":{"rendered":"Top 10 Review Management Platforms: Features, Pros, Cons & Comparison"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Introduction<\/h2>\n\n\n\n

Review Management Platforms are specialized tools designed to help businesses collect, monitor, respond to, analyze, and leverage customer reviews<\/strong> across multiple online channels. In today\u2019s digital-first buying journey, reviews are often the first trust signal a potential customer sees\u2014sometimes even before a website or product page. Managing them manually across platforms is time-consuming, inconsistent, and prone to missed opportunities.<\/p>\n\n\n\n

These platforms centralize reviews from major marketplaces, local listings, and industry-specific sources into a single dashboard. Beyond monitoring, modern review management tools enable automated review requests, sentiment analysis, response workflows, internal alerts, and reporting<\/strong> that ties customer feedback to business outcomes.<\/p>\n\n\n\n

Why review management is important<\/h3>\n\n\n\n
    \n
  • Trust & credibility:<\/strong> Reviews directly influence purchasing decisions.<\/li>\n\n\n\n
  • Revenue impact:<\/strong> Higher ratings correlate with higher conversion rates.<\/li>\n\n\n\n
  • Customer experience:<\/strong> Fast, thoughtful responses improve retention.<\/li>\n\n\n\n
  • Brand control:<\/strong> Early detection of negative sentiment prevents escalation.<\/li>\n<\/ul>\n\n\n\n

    Common real-world use cases<\/h3>\n\n\n\n
      \n
    • Multi-location businesses managing thousands of local reviews<\/li>\n\n\n\n
    • E-commerce brands collecting verified post-purchase feedback<\/li>\n\n\n\n
    • SaaS companies tracking product sentiment and feature gaps<\/li>\n\n\n\n
    • Healthcare, hospitality, and service businesses protecting reputation<\/li>\n<\/ul>\n\n\n\n

      What to look for when choosing a platform<\/h3>\n\n\n\n

      When evaluating Review Management Platforms, focus on:<\/p>\n\n\n\n

        \n
      • Coverage of review sources relevant to your industry<\/li>\n\n\n\n
      • Automation without losing personalization<\/li>\n\n\n\n
      • Analytics depth (sentiment, trends, benchmarks)<\/li>\n\n\n\n
      • Integrations with CRM, marketing, or support tools<\/li>\n\n\n\n
      • Security, compliance, and scalability<\/li>\n<\/ul>\n\n\n\n

        Best for:<\/strong>
        Marketing teams, customer experience leaders, local business operators, e-commerce brands, hospitality groups, healthcare providers, and enterprises managing brand reputation at scale.<\/p>\n\n\n\n

        Not ideal for:<\/strong>
        Very small businesses with minimal review volume, teams needing only basic alerts, or organizations that rely solely on one review source and already manage it directly.<\/p>\n\n\n\n

        \n\n\n\n

        Top 10 Review Management Platforms Tools<\/h2>\n\n\n\n

        1 \u2014 Podium<\/h3>\n\n\n\n

        Short description:<\/strong>
        A messaging-first review management platform built for local and service-based businesses focused on fast customer engagement.<\/p>\n\n\n\n

        Key features<\/strong><\/p>\n\n\n\n

          \n
        • Automated review invitations via SMS<\/li>\n\n\n\n
        • Centralized inbox for reviews and messages<\/li>\n\n\n\n
        • Google review optimization workflows<\/li>\n\n\n\n
        • AI-assisted response suggestions<\/li>\n\n\n\n
        • Payment and feedback collection add-ons<\/li>\n\n\n\n
        • Multi-location management<\/li>\n\n\n\n
        • Real-time notifications<\/li>\n<\/ul>\n\n\n\n

          Pros<\/strong><\/p>\n\n\n\n

            \n
          • Extremely high review response rates<\/li>\n\n\n\n
          • Simple, intuitive interface for frontline teams<\/li>\n\n\n\n
          • Strong SMS-based engagement<\/li>\n<\/ul>\n\n\n\n

            Cons<\/strong><\/p>\n\n\n\n

              \n
            • Premium pricing for advanced features<\/li>\n\n\n\n
            • Less depth in long-term analytics<\/li>\n<\/ul>\n\n\n\n

              Security & compliance:<\/strong>
              SSO, encryption in transit and at rest, GDPR-ready<\/p>\n\n\n\n

              Support & community:<\/strong>
              Guided onboarding, responsive support, strong SMB-focused resources<\/p>\n\n\n\n

              \n\n\n\n

              2 \u2014 Birdeye<\/h3>\n\n\n\n

              Short description:<\/strong>
              An all-in-one reputation management suite designed for multi-location and mid-market organizations.<\/p>\n\n\n\n

              Key features<\/strong><\/p>\n\n\n\n

                \n
              • Review monitoring across hundreds of sites<\/li>\n\n\n\n
              • Automated review generation campaigns<\/li>\n\n\n\n
              • Sentiment and competitor analysis<\/li>\n\n\n\n
              • AI-powered response drafting<\/li>\n\n\n\n
              • Surveys and NPS tools<\/li>\n\n\n\n
              • Listings and profile management<\/li>\n\n\n\n
              • Team-based workflows<\/li>\n<\/ul>\n\n\n\n

                Pros<\/strong><\/p>\n\n\n\n

                  \n
                • Broad platform coverage<\/li>\n\n\n\n
                • Strong analytics and benchmarking<\/li>\n\n\n\n
                • Scales well for large organizations<\/li>\n<\/ul>\n\n\n\n

                  Cons<\/strong><\/p>\n\n\n\n

                    \n
                  • Interface can feel overwhelming<\/li>\n\n\n\n
                  • Setup requires configuration time<\/li>\n<\/ul>\n\n\n\n

                    Security & compliance:<\/strong>
                    SOC 2 Type II, GDPR, SSO, role-based access<\/p>\n\n\n\n

                    Support & community:<\/strong>
                    Dedicated account managers, extensive documentation, enterprise support<\/p>\n\n\n\n

                    \n\n\n\n

                    3 \u2014 Yotpo<\/h3>\n\n\n\n

                    Short description:<\/strong>
                    A review and UGC platform tailored for e-commerce brands focused on conversion and retention.<\/p>\n\n\n\n

                    Key features<\/strong><\/p>\n\n\n\n

                      \n
                    • Verified buyer reviews<\/li>\n\n\n\n
                    • Photo and video review collection<\/li>\n\n\n\n
                    • On-site review widgets<\/li>\n\n\n\n
                    • Post-purchase automation<\/li>\n\n\n\n
                    • Review-based email triggers<\/li>\n\n\n\n
                    • Sentiment tagging<\/li>\n\n\n\n
                    • Analytics tied to revenue<\/li>\n<\/ul>\n\n\n\n

                      Pros<\/strong><\/p>\n\n\n\n

                        \n
                      • Excellent for product-led brands<\/li>\n\n\n\n
                      • Strong visual review support<\/li>\n\n\n\n
                      • Deep e-commerce integrations<\/li>\n<\/ul>\n\n\n\n

                        Cons<\/strong><\/p>\n\n\n\n

                          \n
                        • Less suited for local service businesses<\/li>\n\n\n\n
                        • Advanced features require higher plans<\/li>\n<\/ul>\n\n\n\n

                          Security & compliance:<\/strong>
                          GDPR compliant, encrypted data handling<\/p>\n\n\n\n

                          Support & community:<\/strong>
                          Knowledge base, onboarding specialists, active e-commerce community<\/p>\n\n\n\n

                          \n\n\n\n

                          4 \u2014 Trustpilot<\/h3>\n\n\n\n

                          Short description:<\/strong>
                          A globally recognized review platform emphasizing brand transparency and consumer trust.<\/p>\n\n\n\n

                          Key features<\/strong><\/p>\n\n\n\n

                            \n
                          • Public review profiles<\/li>\n\n\n\n
                          • Automated review invitations<\/li>\n\n\n\n
                          • Review verification processes<\/li>\n\n\n\n
                          • Response and moderation tools<\/li>\n\n\n\n
                          • Trust score metrics<\/li>\n\n\n\n
                          • Brand comparison insights<\/li>\n<\/ul>\n\n\n\n

                            Pros<\/strong><\/p>\n\n\n\n

                              \n
                            • High consumer recognition<\/li>\n\n\n\n
                            • Strong credibility signal<\/li>\n\n\n\n
                            • Effective for global brands<\/li>\n<\/ul>\n\n\n\n

                              Cons<\/strong><\/p>\n\n\n\n

                                \n
                              • Limited customization<\/li>\n\n\n\n
                              • Premium pricing for business features<\/li>\n<\/ul>\n\n\n\n

                                Security & compliance:<\/strong>
                                GDPR compliant, moderation and audit controls<\/p>\n\n\n\n

                                Support & community:<\/strong>
                                Structured onboarding, enterprise-grade support, large user ecosystem<\/p>\n\n\n\n

                                \n\n\n\n

                                5 \u2014 ReviewTrackers<\/h3>\n\n\n\n

                                Short description:<\/strong>
                                A focused review monitoring and analytics tool for businesses prioritizing insight over marketing add-ons.<\/p>\n\n\n\n

                                Key features<\/strong><\/p>\n\n\n\n

                                  \n
                                • Multi-site review aggregation<\/li>\n\n\n\n
                                • Sentiment analysis<\/li>\n\n\n\n
                                • Keyword tracking<\/li>\n\n\n\n
                                • Review response management<\/li>\n\n\n\n
                                • Custom reporting dashboards<\/li>\n\n\n\n
                                • Competitive insights<\/li>\n<\/ul>\n\n\n\n

                                  Pros<\/strong><\/p>\n\n\n\n

                                    \n
                                  • Clean, easy-to-use interface<\/li>\n\n\n\n
                                  • Strong analytics clarity<\/li>\n\n\n\n
                                  • Cost-effective for analytics-heavy teams<\/li>\n<\/ul>\n\n\n\n

                                    Cons<\/strong><\/p>\n\n\n\n

                                      \n
                                    • Limited automation for review generation<\/li>\n\n\n\n
                                    • Fewer engagement tools<\/li>\n<\/ul>\n\n\n\n

                                      Security & compliance:<\/strong>
                                      Encryption, GDPR-ready, role-based permissions<\/p>\n\n\n\n

                                      Support & community:<\/strong>
                                      Responsive support team, practical documentation<\/p>\n\n\n\n

                                      \n\n\n\n

                                      6 \u2014 Reputation.com<\/h3>\n\n\n\n

                                      Short description:<\/strong>
                                      An enterprise-grade platform for reputation, surveys, and customer experience intelligence.<\/p>\n\n\n\n

                                      Key features<\/strong><\/p>\n\n\n\n

                                        \n
                                      • Review and survey management<\/li>\n\n\n\n
                                      • Location-level performance analytics<\/li>\n\n\n\n
                                      • AI sentiment modeling<\/li>\n\n\n\n
                                      • Workflow automation<\/li>\n\n\n\n
                                      • Compliance-ready reporting<\/li>\n\n\n\n
                                      • Executive dashboards<\/li>\n<\/ul>\n\n\n\n

                                        Pros<\/strong><\/p>\n\n\n\n

                                          \n
                                        • Built for enterprise scale<\/li>\n\n\n\n
                                        • Deep analytics and governance<\/li>\n\n\n\n
                                        • Strong compliance posture<\/li>\n<\/ul>\n\n\n\n

                                          Cons<\/strong><\/p>\n\n\n\n

                                            \n
                                          • High cost<\/li>\n\n\n\n
                                          • Longer implementation cycles<\/li>\n<\/ul>\n\n\n\n

                                            Security & compliance:<\/strong>
                                            SOC 2, ISO-aligned controls, GDPR, SSO, audit logs<\/p>\n\n\n\n

                                            Support & community:<\/strong>
                                            Dedicated enterprise support, strategic consulting options<\/p>\n\n\n\n

                                            \n\n\n\n

                                            7 \u2014 Sprout Social<\/h3>\n\n\n\n

                                            Short description:<\/strong>
                                            A social media management platform with integrated review and reputation monitoring.<\/p>\n\n\n\n

                                            Key features<\/strong><\/p>\n\n\n\n

                                              \n
                                            • Unified social and review inbox<\/li>\n\n\n\n
                                            • Sentiment analysis<\/li>\n\n\n\n
                                            • Team collaboration workflows<\/li>\n\n\n\n
                                            • Analytics and reporting<\/li>\n\n\n\n
                                            • Brand monitoring<\/li>\n\n\n\n
                                            • CRM-style customer profiles<\/li>\n<\/ul>\n\n\n\n

                                              Pros<\/strong><\/p>\n\n\n\n

                                                \n
                                              • Ideal for social-first brands<\/li>\n\n\n\n
                                              • Strong collaboration features<\/li>\n\n\n\n
                                              • Clean user experience<\/li>\n<\/ul>\n\n\n\n

                                                Cons<\/strong><\/p>\n\n\n\n

                                                  \n
                                                • Review coverage is secondary<\/li>\n\n\n\n
                                                • Premium pricing<\/li>\n<\/ul>\n\n\n\n

                                                  Security & compliance:<\/strong>
                                                  SOC 2, GDPR, SSO, enterprise security controls<\/p>\n\n\n\n

                                                  Support & community:<\/strong>
                                                  Strong documentation, training resources, enterprise support<\/p>\n\n\n\n

                                                  \n\n\n\n

                                                  8 \u2014 NiceJob<\/h3>\n\n\n\n

                                                  Short description:<\/strong>
                                                  A lightweight platform focused on generating more positive reviews with minimal effort.<\/p>\n\n\n\n

                                                  Key features<\/strong><\/p>\n\n\n\n

                                                    \n
                                                  • Automated review requests<\/li>\n\n\n\n
                                                  • Simple dashboard<\/li>\n\n\n\n
                                                  • Social sharing of reviews<\/li>\n\n\n\n
                                                  • Basic analytics<\/li>\n\n\n\n
                                                  • Multi-location support<\/li>\n<\/ul>\n\n\n\n

                                                    Pros<\/strong><\/p>\n\n\n\n

                                                      \n
                                                    • Very easy to deploy<\/li>\n\n\n\n
                                                    • Affordable pricing<\/li>\n\n\n\n
                                                    • High adoption for small teams<\/li>\n<\/ul>\n\n\n\n

                                                      Cons<\/strong><\/p>\n\n\n\n

                                                        \n
                                                      • Limited analytics depth<\/li>\n\n\n\n
                                                      • Fewer integrations<\/li>\n<\/ul>\n\n\n\n

                                                        Security & compliance:<\/strong>
                                                        Standard encryption, GDPR-ready<\/p>\n\n\n\n

                                                        Support & community:<\/strong>
                                                        Friendly support team, quick onboarding<\/p>\n\n\n\n

                                                        \n\n\n\n

                                                        9 \u2014 Grade.us<\/h3>\n\n\n\n

                                                        Short description:<\/strong>
                                                        A white-label review funnel solution designed for agencies and consultants.<\/p>\n\n\n\n

                                                        Key features<\/strong><\/p>\n\n\n\n

                                                          \n
                                                        • Custom-branded review funnels<\/li>\n\n\n\n
                                                        • Review gating workflows<\/li>\n\n\n\n
                                                        • Multi-client management<\/li>\n\n\n\n
                                                        • Campaign automation<\/li>\n\n\n\n
                                                        • Basic reporting<\/li>\n<\/ul>\n\n\n\n

                                                          Pros<\/strong><\/p>\n\n\n\n

                                                            \n
                                                          • Excellent for agencies<\/li>\n\n\n\n
                                                          • Flexible branding<\/li>\n\n\n\n
                                                          • Cost-effective for resellers<\/li>\n<\/ul>\n\n\n\n

                                                            Cons<\/strong><\/p>\n\n\n\n

                                                              \n
                                                            • Not ideal for direct enterprises<\/li>\n\n\n\n
                                                            • Limited analytics sophistication<\/li>\n<\/ul>\n\n\n\n

                                                              Security & compliance:<\/strong>
                                                              Varies \/ N\/A depending on deployment<\/p>\n\n\n\n

                                                              Support & community:<\/strong>
                                                              Documentation-focused support, agency resources<\/p>\n\n\n\n

                                                              \n\n\n\n

                                                              10 \u2014 Broadly<\/h3>\n\n\n\n

                                                              Short description:<\/strong>
                                                              A customer communication and review platform optimized for service-based businesses.<\/p>\n\n\n\n

                                                              Key features<\/strong><\/p>\n\n\n\n

                                                                \n
                                                              • Automated review requests<\/li>\n\n\n\n
                                                              • Messaging and feedback collection<\/li>\n\n\n\n
                                                              • Review monitoring<\/li>\n\n\n\n
                                                              • Team response workflows<\/li>\n\n\n\n
                                                              • Simple reporting<\/li>\n<\/ul>\n\n\n\n

                                                                Pros<\/strong><\/p>\n\n\n\n

                                                                  \n
                                                                • Strong for service businesses<\/li>\n\n\n\n
                                                                • Easy to use<\/li>\n\n\n\n
                                                                • Good balance of features<\/li>\n<\/ul>\n\n\n\n

                                                                  Cons<\/strong><\/p>\n\n\n\n

                                                                    \n
                                                                  • Limited advanced analytics<\/li>\n\n\n\n
                                                                  • Fewer enterprise controls<\/li>\n<\/ul>\n\n\n\n

                                                                    Security & compliance:<\/strong>
                                                                    Encryption, GDPR-ready, basic access controls<\/p>\n\n\n\n

                                                                    Support & community:<\/strong>
                                                                    Onboarding assistance, SMB-focused support<\/p>\n\n\n\n

                                                                    \n\n\n\n

                                                                    Comparison Table<\/h2>\n\n\n\n
                                                                    Tool Name<\/th>Best For<\/th>Platform(s) Supported<\/th>Standout Feature<\/th>Rating<\/th><\/tr><\/thead>
                                                                    Podium<\/td>Local & service businesses<\/td>Web, Mobile<\/td>SMS-driven review requests<\/td>N\/A<\/td><\/tr>
                                                                    Birdeye<\/td>Multi-location brands<\/td>Web<\/td>Broad review source coverage<\/td>N\/A<\/td><\/tr>
                                                                    Yotpo<\/td>E-commerce brands<\/td>Web<\/td>Revenue-linked review analytics<\/td>N\/A<\/td><\/tr>
                                                                    Trustpilot<\/td>Global brands<\/td>Web<\/td>High consumer trust visibility<\/td>N\/A<\/td><\/tr>
                                                                    ReviewTrackers<\/td>Analytics-focused teams<\/td>Web<\/td>Clean sentiment insights<\/td>N\/A<\/td><\/tr>
                                                                    Reputation.com<\/td>Enterprises<\/td>Web<\/td>Governance & compliance depth<\/td>N\/A<\/td><\/tr>
                                                                    Sprout Social<\/td>Social-first brands<\/td>Web, Mobile<\/td>Unified social + reviews inbox<\/td>N\/A<\/td><\/tr>
                                                                    NiceJob<\/td>Small businesses<\/td>Web<\/td>Simplicity & automation<\/td>N\/A<\/td><\/tr>
                                                                    Grade.us<\/td>Agencies<\/td>Web<\/td>White-label review funnels<\/td>N\/A<\/td><\/tr>
                                                                    Broadly<\/td>Service providers<\/td>Web<\/td>Messaging + reviews<\/td>N\/A<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                                                                    \n\n\n\n

                                                                    Evaluation & Scoring of Review Management Platforms<\/h2>\n\n\n\n
                                                                    Criteria<\/th>Weight<\/th>Description<\/th><\/tr><\/thead>
                                                                    Core features<\/td>25%<\/td>Review collection, monitoring, responses, analytics<\/td><\/tr>
                                                                    Ease of use<\/td>15%<\/td>Interface clarity, onboarding speed<\/td><\/tr>
                                                                    Integrations & ecosystem<\/td>15%<\/td>CRM, marketing, and platform integrations<\/td><\/tr>
                                                                    Security & compliance<\/td>10%<\/td>Data protection, access control, certifications<\/td><\/tr>
                                                                    Performance & reliability<\/td>10%<\/td>Speed, uptime, scalability<\/td><\/tr>
                                                                    Support & community<\/td>10%<\/td>Documentation, responsiveness, enterprise support<\/td><\/tr>
                                                                    Price \/ value<\/td>15%<\/td>ROI relative to features and scale<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                                                                    \n\n\n\n

                                                                    Which Review Management Platforms Tool Is Right for You?<\/h2>\n\n\n\n
                                                                      \n
                                                                    • Solo users & very small businesses:<\/strong>
                                                                      Choose lightweight tools with automation and minimal setup, such as NiceJob or Broadly.<\/li>\n\n\n\n
                                                                    • SMBs & growing brands:<\/strong>
                                                                      Platforms like Podium or ReviewTrackers offer strong balance between usability and insight.<\/li>\n\n\n\n
                                                                    • Mid-market organizations:<\/strong>
                                                                      Birdeye and Sprout Social provide depth, integrations, and collaboration workflows.<\/li>\n\n\n\n
                                                                    • Enterprise & regulated industries:<\/strong>
                                                                      Reputation.com or Trustpilot deliver governance, compliance, and scalability.<\/li>\n\n\n\n
                                                                    • Budget-conscious teams:<\/strong>
                                                                      Focus on tools with essential features and limited add-ons.<\/li>\n\n\n\n
                                                                    • Feature depth vs ease of use:<\/strong>
                                                                      More features often mean complexity\u2014match the tool to your team\u2019s maturity.<\/li>\n\n\n\n
                                                                    • Security & compliance needs:<\/strong>
                                                                      Prioritize platforms with SSO, audit logs, and formal certifications.<\/li>\n<\/ul>\n\n\n\n
                                                                      \n\n\n\n

                                                                      Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n

                                                                      1. Are review management platforms only for large businesses?<\/strong>
                                                                      No. Many tools are designed specifically for small and mid-sized businesses.<\/p>\n\n\n\n

                                                                      2. Do these platforms help generate new reviews?<\/strong>
                                                                      Yes, most offer automated review request workflows.<\/p>\n\n\n\n

                                                                      3. Can I respond to reviews from one dashboard?<\/strong>
                                                                      Yes, centralized response management is a core feature.<\/p>\n\n\n\n

                                                                      4. Are negative reviews automatically hidden?<\/strong>
                                                                      No. Ethical platforms focus on response and resolution, not suppression.<\/p>\n\n\n\n

                                                                      5. How long does implementation take?<\/strong>
                                                                      From a few hours for simple tools to several weeks for enterprise platforms.<\/p>\n\n\n\n

                                                                      6. Do these tools support multiple locations?<\/strong>
                                                                      Most mid-market and enterprise tools do.<\/p>\n\n\n\n

                                                                      7. Are review responses automated?<\/strong>
                                                                      AI suggestions exist, but human review is recommended.<\/p>\n\n\n\n

                                                                      8. Is review data secure?<\/strong>
                                                                      Reputable platforms use encryption and access controls.<\/p>\n\n\n\n

                                                                      9. Can agencies manage multiple clients?<\/strong>
                                                                      Yes, some tools are built specifically for agencies.<\/p>\n\n\n\n

                                                                      10. What is the most common mistake buyers make?<\/strong>
                                                                      Choosing a tool that\u2019s either too complex or too limited for their needs.<\/p>\n\n\n\n

                                                                      \n\n\n\n

                                                                      Conclusion<\/h2>\n\n\n\n

                                                                      Review Management Platforms play a critical role in shaping brand trust, customer experience, and revenue outcomes. The right tool helps businesses move from reactive reputation defense to proactive feedback-driven growth<\/strong>.<\/p>\n\n\n\n

                                                                      When choosing a platform, focus on relevance to your industry, ease of adoption, analytics depth, and long-term scalability<\/strong>. There is no single \u201cbest\u201d platform for everyone\u2014the ideal solution depends on your business size, goals, budget, and operational maturity.<\/p>\n\n\n\n

                                                                      A thoughtful evaluation ensures your reviews become a strategic asset, not just another inbox to manage.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                                      Introduction Review Management Platforms are specialized tools designed to help businesses collect, monitor, respond to, analyze, and leverage customer reviews across multiple online channels. In today\u2019s digital-first… <\/p>\n","protected":false},"author":58,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[11138],"tags":[19462,19463,19457,19460,19455,19466,19458,19454,19456,19461,19464,19443,19459,19465],"class_list":["post-56897","post","type-post","status-publish","format-standard","hentry","category-best-tools","tag-automated-review-management","tag-brand-review-management-system","tag-business-review-monitoring","tag-customer-feedback-and-reviews","tag-customer-review-management-tools","tag-enterprise-review-management-solutions","tag-multi-platform-review-management","tag-online-review-management-software","tag-reputation-and-review-management","tag-review-aggregation-tools","tag-review-analytics-and-insights","tag-review-management-platforms","tag-review-response-management-software","tag-small-business-review-management"],"_links":{"self":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/56897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/comments?post=56897"}],"version-history":[{"count":1,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/56897\/revisions"}],"predecessor-version":[{"id":56899,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/56897\/revisions\/56899"}],"wp:attachment":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/media?parent=56897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/categories?post=56897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/tags?post=56897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}