{"id":58087,"date":"2025-12-27T10:08:01","date_gmt":"2025-12-27T10:08:01","guid":{"rendered":"https:\/\/www.devopsschool.com\/blog\/?p=58087"},"modified":"2026-01-18T10:10:56","modified_gmt":"2026-01-18T10:10:56","slug":"top-10-it-helpdesk-chatbots-features-pros-cons-comparison","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/top-10-it-helpdesk-chatbots-features-pros-cons-comparison\/","title":{"rendered":"Top 10 IT Helpdesk Chatbots: Features, Pros, Cons & Comparison"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Introduction<\/strong><\/h2>\n\n\n\n

IT Helpdesk Chatbots are AI-powered virtual assistants designed to handle IT support queries, automate routine tasks, and improve service desk efficiency. These chatbots act as the first line of support for employees or customers, resolving common issues such as password resets, software access requests, system outages, and ticket status updates\u2014often without human intervention.<\/p>\n\n\n\n

In today\u2019s digital-first workplaces, IT teams face increasing ticket volumes, remote work challenges, and rising user expectations for instant support. IT helpdesk chatbots help address these challenges by providing 24\/7 availability<\/strong>, faster response times, and consistent support experiences. They reduce manual workload for IT staff while ensuring users get quick, accurate assistance.<\/p>\n\n\n\n

Common real-world use cases include:<\/strong><\/p>\n\n\n\n

    \n
  • Automating password resets and account unlocks<\/li>\n\n\n\n
  • Creating, categorizing, and routing IT tickets<\/li>\n\n\n\n
  • Answering FAQs related to software, hardware, and policies<\/li>\n\n\n\n
  • Integrating with ITSM tools to track and update incidents<\/li>\n\n\n\n
  • Supporting remote and hybrid workforce environments<\/li>\n<\/ul>\n\n\n\n

    When choosing an IT Helpdesk Chatbot, organizations should evaluate AI accuracy, ease of use, integrations with existing ITSM tools, security standards, scalability, and total cost of ownership<\/strong>. The right solution should align with both technical requirements and user experience expectations.<\/p>\n\n\n\n

    Best for:<\/strong>
    IT Helpdesk Chatbots are ideal for IT teams, service desk managers, HR & IT operations leaders, SMBs, mid-market companies, and large enterprises<\/strong> across industries such as technology, finance, healthcare, education, and retail\u2014anywhere fast IT support is critical.<\/p>\n\n\n\n

    Not ideal for:<\/strong>
    Very small teams with minimal IT requests, organizations with no digital ticketing systems, or environments requiring exclusively human-driven, highly specialized IT troubleshooting may not gain full value from chatbots.<\/p>\n\n\n\n

    \n\n\n\n

    Top 10 IT Helpdesk Chatbots Tools<\/strong><\/h2>\n\n\n\n
    \n\n\n\n

    1 \u2014 ServiceNow Virtual Agent<\/strong><\/h2>\n\n\n\n

    Short description:<\/strong>
    An enterprise-grade AI chatbot tightly integrated with ServiceNow ITSM, designed for large organizations needing advanced automation and workflow orchestration.<\/p>\n\n\n\n

    Key features:<\/strong><\/p>\n\n\n\n

      \n
    • Deep integration with ServiceNow ITSM and workflows<\/li>\n\n\n\n
    • Natural language understanding for complex IT queries<\/li>\n\n\n\n
    • Automated incident creation and resolution<\/li>\n\n\n\n
    • Knowledge base and guided workflows<\/li>\n\n\n\n
    • Multi-channel support (web, mobile, collaboration tools)<\/li>\n\n\n\n
    • Analytics and performance insights<\/li>\n<\/ul>\n\n\n\n

      Pros:<\/strong><\/p>\n\n\n\n

        \n
      • Extremely powerful automation capabilities<\/li>\n\n\n\n
      • Ideal for complex enterprise IT environments<\/li>\n<\/ul>\n\n\n\n

        Cons:<\/strong><\/p>\n\n\n\n

          \n
        • High cost compared to SMB tools<\/li>\n\n\n\n
        • Requires ServiceNow ecosystem adoption<\/li>\n<\/ul>\n\n\n\n

          Security & compliance:<\/strong>
          SSO, encryption, audit logs, SOC 2, ISO standards, GDPR support.<\/p>\n\n\n\n

          Support & community:<\/strong>
          Enterprise-grade support, extensive documentation, strong global user community.<\/p>\n\n\n\n

          \n\n\n\n

          2 \u2014 IBM Watson Assistant for IT<\/strong><\/h2>\n\n\n\n

          Short description:<\/strong>
          AI-driven conversational platform leveraging IBM Watson\u2019s NLP capabilities, suited for enterprises needing customizable IT support automation.<\/p>\n\n\n\n

          Key features:<\/strong><\/p>\n\n\n\n

            \n
          • Advanced NLP and intent recognition<\/li>\n\n\n\n
          • Integration with ITSM and enterprise systems<\/li>\n\n\n\n
          • Context-aware conversations<\/li>\n\n\n\n
          • Multi-language support<\/li>\n\n\n\n
          • Custom dialog flows<\/li>\n\n\n\n
          • Analytics and conversation tuning<\/li>\n<\/ul>\n\n\n\n

            Pros:<\/strong><\/p>\n\n\n\n

              \n
            • Highly customizable AI behavior<\/li>\n\n\n\n
            • Strong language understanding<\/li>\n<\/ul>\n\n\n\n

              Cons:<\/strong><\/p>\n\n\n\n

                \n
              • Requires technical expertise to configure<\/li>\n\n\n\n
              • Pricing can scale quickly<\/li>\n<\/ul>\n\n\n\n

                Security & compliance:<\/strong>
                Encryption, SSO, GDPR, SOC 2, ISO standards.<\/p>\n\n\n\n

                Support & community:<\/strong>
                Robust enterprise support, strong documentation, IBM ecosystem resources.<\/p>\n\n\n\n

                \n\n\n\n

                3 \u2014 Freshservice Freddy AI<\/strong><\/h2>\n\n\n\n

                Short description:<\/strong>
                An AI-powered IT helpdesk assistant built into Freshservice, focused on simplicity and fast deployment for SMBs and mid-market teams.<\/p>\n\n\n\n

                Key features:<\/strong><\/p>\n\n\n\n

                  \n
                • Automated ticket creation and categorization<\/li>\n\n\n\n
                • Self-service portal with chatbot interface<\/li>\n\n\n\n
                • Knowledge base suggestions<\/li>\n\n\n\n
                • Workflow automation<\/li>\n\n\n\n
                • Multi-channel support<\/li>\n\n\n\n
                • Easy setup and configuration<\/li>\n<\/ul>\n\n\n\n

                  Pros:<\/strong><\/p>\n\n\n\n

                    \n
                  • User-friendly and quick to deploy<\/li>\n\n\n\n
                  • Strong value for money<\/li>\n<\/ul>\n\n\n\n

                    Cons:<\/strong><\/p>\n\n\n\n

                      \n
                    • Limited advanced customization<\/li>\n\n\n\n
                    • Best results within Freshservice ecosystem<\/li>\n<\/ul>\n\n\n\n

                      Security & compliance:<\/strong>
                      SSO, encryption, GDPR, ISO certifications.<\/p>\n\n\n\n

                      Support & community:<\/strong>
                      Good onboarding resources, responsive support, active user community.<\/p>\n\n\n\n

                      \n\n\n\n

                      4 \u2014 Zendesk Answer Bot<\/strong><\/h2>\n\n\n\n

                      Short description:<\/strong>
                      A chatbot designed to deflect tickets by answering common IT queries using existing knowledge base content.<\/p>\n\n\n\n

                      Key features:<\/strong><\/p>\n\n\n\n

                        \n
                      • AI-driven knowledge article suggestions<\/li>\n\n\n\n
                      • Ticket deflection automation<\/li>\n\n\n\n
                      • Multi-channel deployment<\/li>\n\n\n\n
                      • Continuous learning from interactions<\/li>\n\n\n\n
                      • Seamless Zendesk integration<\/li>\n<\/ul>\n\n\n\n

                        Pros:<\/strong><\/p>\n\n\n\n

                          \n
                        • Reduces ticket volume effectively<\/li>\n\n\n\n
                        • Easy to configure<\/li>\n<\/ul>\n\n\n\n

                          Cons:<\/strong><\/p>\n\n\n\n

                            \n
                          • Limited outside Zendesk<\/li>\n\n\n\n
                          • Less suited for complex workflows<\/li>\n<\/ul>\n\n\n\n

                            Security & compliance:<\/strong>
                            SSO, encryption, GDPR, SOC 2.<\/p>\n\n\n\n

                            Support & community:<\/strong>
                            Strong documentation, large Zendesk user base, enterprise support options.<\/p>\n\n\n\n

                            \n\n\n\n

                            5 \u2014 Jira Service Management Virtual Agent<\/strong><\/h2>\n\n\n\n

                            Short description:<\/strong>
                            An IT helpdesk chatbot integrated with Jira Service Management, ideal for DevOps-focused teams.<\/p>\n\n\n\n

                            Key features:<\/strong><\/p>\n\n\n\n

                              \n
                            • Native Jira ticket creation and updates<\/li>\n\n\n\n
                            • Slack and collaboration tool integration<\/li>\n\n\n\n
                            • Automated request handling<\/li>\n\n\n\n
                            • Knowledge base access<\/li>\n\n\n\n
                            • Custom workflows<\/li>\n<\/ul>\n\n\n\n

                              Pros:<\/strong><\/p>\n\n\n\n

                                \n
                              • Perfect for Atlassian-centric environments<\/li>\n\n\n\n
                              • Strong DevOps alignment<\/li>\n<\/ul>\n\n\n\n

                                Cons:<\/strong><\/p>\n\n\n\n

                                  \n
                                • Limited AI sophistication compared to enterprise tools<\/li>\n\n\n\n
                                • Best used with Jira ecosystem<\/li>\n<\/ul>\n\n\n\n

                                  Security & compliance:<\/strong>
                                  SSO, encryption, GDPR, ISO standards.<\/p>\n\n\n\n

                                  Support & community:<\/strong>
                                  Extensive Atlassian community, strong documentation.<\/p>\n\n\n\n

                                  \n\n\n\n

                                  6 \u2014 Moveworks<\/strong><\/h2>\n\n\n\n

                                  Short description:<\/strong>
                                  An AI-first IT support chatbot designed for large enterprises with complex internal systems.<\/p>\n\n\n\n

                                  Key features:<\/strong><\/p>\n\n\n\n

                                    \n
                                  • Advanced NLP and contextual understanding<\/li>\n\n\n\n
                                  • End-to-end issue resolution<\/li>\n\n\n\n
                                  • Integration with enterprise applications<\/li>\n\n\n\n
                                  • Proactive issue detection<\/li>\n\n\n\n
                                  • Multi-language and multi-channel support<\/li>\n<\/ul>\n\n\n\n

                                    Pros:<\/strong><\/p>\n\n\n\n

                                      \n
                                    • Extremely high automation rates<\/li>\n\n\n\n
                                    • Enterprise-grade AI accuracy<\/li>\n<\/ul>\n\n\n\n

                                      Cons:<\/strong><\/p>\n\n\n\n

                                        \n
                                      • Premium pricing<\/li>\n\n\n\n
                                      • Longer implementation cycle<\/li>\n<\/ul>\n\n\n\n

                                        Security & compliance:<\/strong>
                                        SOC 2, ISO, GDPR, encryption, audit trails.<\/p>\n\n\n\n

                                        Support & community:<\/strong>
                                        Dedicated enterprise support, onboarding specialists.<\/p>\n\n\n\n

                                        \n\n\n\n

                                        7 \u2014 Espressive Barista<\/strong><\/h2>\n\n\n\n

                                        Short description:<\/strong>
                                        A virtual IT assistant focused on employee self-service and unified support experiences.<\/p>\n\n\n\n

                                        Key features:<\/strong><\/p>\n\n\n\n

                                          \n
                                        • Natural language queries<\/li>\n\n\n\n
                                        • Knowledge management integration<\/li>\n\n\n\n
                                        • Multi-department support (IT, HR)<\/li>\n\n\n\n
                                        • Self-learning AI<\/li>\n\n\n\n
                                        • Analytics dashboard<\/li>\n<\/ul>\n\n\n\n

                                          Pros:<\/strong><\/p>\n\n\n\n

                                            \n
                                          • Strong employee experience focus<\/li>\n\n\n\n
                                          • Cross-department usability<\/li>\n<\/ul>\n\n\n\n

                                            Cons:<\/strong><\/p>\n\n\n\n

                                              \n
                                            • Less customizable workflows<\/li>\n\n\n\n
                                            • Primarily enterprise-focused<\/li>\n<\/ul>\n\n\n\n

                                              Security & compliance:<\/strong>
                                              SSO, encryption, GDPR, SOC 2.<\/p>\n\n\n\n

                                              Support & community:<\/strong>
                                              Enterprise onboarding, guided implementation support.<\/p>\n\n\n\n

                                              \n\n\n\n

                                              8 \u2014 Aisera AI Service Desk<\/strong><\/h2>\n\n\n\n

                                              Short description:<\/strong>
                                              An AI-driven service desk chatbot combining ITSM automation with machine learning insights.<\/p>\n\n\n\n

                                              Key features:<\/strong><\/p>\n\n\n\n

                                                \n
                                              • Autonomous ticket resolution<\/li>\n\n\n\n
                                              • Knowledge-based responses<\/li>\n\n\n\n
                                              • Integration with ITSM tools<\/li>\n\n\n\n
                                              • Predictive issue detection<\/li>\n\n\n\n
                                              • Analytics and reporting<\/li>\n<\/ul>\n\n\n\n

                                                Pros:<\/strong><\/p>\n\n\n\n

                                                  \n
                                                • Strong AI automation<\/li>\n\n\n\n
                                                • Reduces manual ticket handling<\/li>\n<\/ul>\n\n\n\n

                                                  Cons:<\/strong><\/p>\n\n\n\n

                                                    \n
                                                  • Configuration complexity<\/li>\n\n\n\n
                                                  • Higher cost for smaller teams<\/li>\n<\/ul>\n\n\n\n

                                                    Security & compliance:<\/strong>
                                                    SOC 2, ISO, GDPR, HIPAA-ready.<\/p>\n\n\n\n

                                                    Support & community:<\/strong>
                                                    Enterprise-level support, growing community.<\/p>\n\n\n\n

                                                    \n\n\n\n

                                                    9 \u2014 Tidio IT Chatbot<\/strong><\/h2>\n\n\n\n

                                                    Short description:<\/strong>
                                                    A lightweight chatbot solution suitable for small IT teams and startups needing basic automation.<\/p>\n\n\n\n

                                                    Key features:<\/strong><\/p>\n\n\n\n

                                                      \n
                                                    • Prebuilt chatbot templates<\/li>\n\n\n\n
                                                    • Live chat fallback<\/li>\n\n\n\n
                                                    • Basic automation workflows<\/li>\n\n\n\n
                                                    • Easy setup<\/li>\n\n\n\n
                                                    • Multi-channel messaging<\/li>\n<\/ul>\n\n\n\n

                                                      Pros:<\/strong><\/p>\n\n\n\n

                                                        \n
                                                      • Affordable and simple<\/li>\n\n\n\n
                                                      • Minimal setup required<\/li>\n<\/ul>\n\n\n\n

                                                        Cons:<\/strong><\/p>\n\n\n\n

                                                          \n
                                                        • Limited enterprise features<\/li>\n\n\n\n
                                                        • Basic AI capabilities<\/li>\n<\/ul>\n\n\n\n

                                                          Security & compliance:<\/strong>
                                                          Encryption, GDPR (varies by plan).<\/p>\n\n\n\n

                                                          Support & community:<\/strong>
                                                          Basic documentation, email support, small user community.<\/p>\n\n\n\n

                                                          \n\n\n\n

                                                          10 \u2014 Zoho Desk Zia<\/strong><\/h2>\n\n\n\n

                                                          Short description:<\/strong>
                                                          An AI assistant embedded in Zoho Desk, providing automation and analytics for IT support teams.<\/p>\n\n\n\n

                                                          Key features:<\/strong><\/p>\n\n\n\n

                                                            \n
                                                          • AI-powered ticket classification<\/li>\n\n\n\n
                                                          • Knowledge base recommendations<\/li>\n\n\n\n
                                                          • Sentiment analysis<\/li>\n\n\n\n
                                                          • Multi-channel support<\/li>\n\n\n\n
                                                          • Integration with Zoho ecosystem<\/li>\n<\/ul>\n\n\n\n

                                                            Pros:<\/strong><\/p>\n\n\n\n

                                                              \n
                                                            • Cost-effective<\/li>\n\n\n\n
                                                            • Strong analytics<\/li>\n<\/ul>\n\n\n\n

                                                              Cons:<\/strong><\/p>\n\n\n\n

                                                                \n
                                                              • Best within Zoho ecosystem<\/li>\n\n\n\n
                                                              • Limited advanced NLP<\/li>\n<\/ul>\n\n\n\n

                                                                Security & compliance:<\/strong>
                                                                SSO, encryption, GDPR, ISO standards.<\/p>\n\n\n\n

                                                                Support & community:<\/strong>
                                                                Strong documentation, global user base.<\/p>\n\n\n\n

                                                                \n\n\n\n

                                                                Comparison Table<\/strong><\/h2>\n\n\n\n
                                                                Tool Name<\/th>Best For<\/th>Platform(s) Supported<\/th>Standout Feature<\/th>Rating<\/th><\/tr><\/thead>
                                                                ServiceNow Virtual Agent<\/td>Large enterprises<\/td>Web, mobile, ITSM<\/td>Deep workflow automation<\/td>N\/A<\/td><\/tr>
                                                                IBM Watson Assistant<\/td>Enterprises<\/td>Web, mobile, custom<\/td>Advanced NLP<\/td>N\/A<\/td><\/tr>
                                                                Freshservice Freddy<\/td>SMB & mid-market<\/td>Web, mobile<\/td>Fast deployment<\/td>N\/A<\/td><\/tr>
                                                                Zendesk Answer Bot<\/td>Support-heavy teams<\/td>Web, messaging apps<\/td>Ticket deflection<\/td>N\/A<\/td><\/tr>
                                                                Jira Service Management VA<\/td>DevOps teams<\/td>Web, Slack<\/td>Jira-native automation<\/td>N\/A<\/td><\/tr>
                                                                Moveworks<\/td>Global enterprises<\/td>Multi-channel<\/td>High AI accuracy<\/td>N\/A<\/td><\/tr>
                                                                Espressive Barista<\/td>Employee self-service<\/td>Web, mobile<\/td>Unified support<\/td>N\/A<\/td><\/tr>
                                                                Aisera<\/td>AI-first IT teams<\/td>Web, ITSM<\/td>Autonomous resolution<\/td>N\/A<\/td><\/tr>
                                                                Tidio<\/td>Small teams<\/td>Web, chat apps<\/td>Simplicity<\/td>N\/A<\/td><\/tr>
                                                                Zoho Desk Zia<\/td>Budget-conscious teams<\/td>Web, mobile<\/td>Analytics-driven AI<\/td>N\/A<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                                                                \n\n\n\n

                                                                Evaluation & Scoring of IT Helpdesk Chatbots<\/strong><\/h2>\n\n\n\n
                                                                Criteria<\/th>Weight<\/th>Description<\/th><\/tr><\/thead>
                                                                Core features<\/td>25%<\/td>Ticket handling, automation, AI quality<\/td><\/tr>
                                                                Ease of use<\/td>15%<\/td>Setup, UI, learning curve<\/td><\/tr>
                                                                Integrations & ecosystem<\/td>15%<\/td>ITSM, collaboration tools<\/td><\/tr>
                                                                Security & compliance<\/td>10%<\/td>SSO, encryption, standards<\/td><\/tr>
                                                                Performance & reliability<\/td>10%<\/td>Accuracy, uptime<\/td><\/tr>
                                                                Support & community<\/td>10%<\/td>Documentation, support<\/td><\/tr>
                                                                Price \/ value<\/td>15%<\/td>ROI and scalability<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                                                                \n\n\n\n

                                                                Which IT Helpdesk Chatbots Tool Is Right for You?<\/strong><\/h2>\n\n\n\n
                                                                  \n
                                                                • Solo users \/ small teams:<\/strong> Lightweight tools with simple automation and low cost<\/li>\n\n\n\n
                                                                • SMBs:<\/strong> Balanced solutions with strong ITSM integration and ease of use<\/li>\n\n\n\n
                                                                • Mid-market:<\/strong> Scalable tools with workflow automation and analytics<\/li>\n\n\n\n
                                                                • Enterprises:<\/strong> AI-first platforms with deep integrations and compliance<\/li>\n<\/ul>\n\n\n\n

                                                                  Choose budget-friendly<\/strong> options for basic needs and premium solutions<\/strong> for complex, high-volume environments. Always balance feature depth vs usability<\/strong>, ensure integration compatibility, and prioritize security requirements<\/strong>.<\/p>\n\n\n\n

                                                                  \n\n\n\n

                                                                  Frequently Asked Questions (FAQs)<\/strong><\/h2>\n\n\n\n
                                                                    \n
                                                                  1. What is an IT helpdesk chatbot?<\/strong>
                                                                    An AI-powered assistant that automates IT support tasks and answers user queries.<\/li>\n\n\n\n
                                                                  2. Can chatbots replace human IT staff?<\/strong>
                                                                    No, they augment teams by handling repetitive tasks.<\/li>\n\n\n\n
                                                                  3. Are IT chatbots secure?<\/strong>
                                                                    Most enterprise tools follow strict security and compliance standards.<\/li>\n\n\n\n
                                                                  4. How long does implementation take?<\/strong>
                                                                    From a few days to several weeks depending on complexity.<\/li>\n\n\n\n
                                                                  5. Do they support multiple languages?<\/strong>
                                                                    Many enterprise solutions do.<\/li>\n\n\n\n
                                                                  6. Are they expensive?<\/strong>
                                                                    Costs vary widely based on features and scale.<\/li>\n\n\n\n
                                                                  7. Do they integrate with existing ITSM tools?<\/strong>
                                                                    Yes, most leading tools do.<\/li>\n\n\n\n
                                                                  8. Can they handle HR queries too?<\/strong>
                                                                    Some platforms support multi-department use.<\/li>\n\n\n\n
                                                                  9. What are common implementation mistakes?<\/strong>
                                                                    Poor knowledge base setup and unclear workflows.<\/li>\n\n\n\n
                                                                  10. How do you measure success?<\/strong>
                                                                    Ticket deflection rate, resolution time, user satisfaction.<\/li>\n<\/ol>\n\n\n\n
                                                                    \n\n\n\n

                                                                    Conclusion<\/strong><\/h2>\n\n\n\n

                                                                    IT Helpdesk Chatbots have become essential tools for modern IT operations, improving efficiency, reducing costs, and enhancing user experience. The most important factors when choosing a solution are AI accuracy, integrations, scalability, and security<\/strong>.<\/p>\n\n\n\n

                                                                    There is no single \u201cbest\u201d chatbot for everyone. The right choice depends on organization size, budget, technical complexity, and long-term goals<\/strong>. By aligning these factors with the tool\u2019s strengths, teams can unlock real, measurable value from IT helpdesk automation.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                                    Introduction IT Helpdesk Chatbots are AI-powered virtual assistants designed to handle IT support queries, automate routine tasks, and improve service desk efficiency. These chatbots act as the… <\/p>\n","protected":false},"author":58,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[11138],"tags":[22930,22937,22934,22931,22942,22940,22933,22939,22929,22932,22935,22938,22941,22936],"class_list":["post-58087","post","type-post","status-publish","format-standard","hentry","category-best-tools","tag-ai-it-support-chatbot","tag-ai-service-desk-software","tag-ai-powered-service-desk","tag-automated-it-helpdesk","tag-chatbot-for-it-support","tag-conversational-ai-for-it","tag-enterprise-it-chatbot","tag-it-helpdesk-automation","tag-it-helpdesk-chatbots","tag-it-service-desk-chatbot","tag-it-support-automation-tools","tag-it-ticketing-chatbot","tag-itsm-chatbot","tag-virtual-it-assistant"],"_links":{"self":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/58087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/comments?post=58087"}],"version-history":[{"count":1,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/58087\/revisions"}],"predecessor-version":[{"id":58089,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/58087\/revisions\/58089"}],"wp:attachment":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/media?parent=58087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/categories?post=58087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/tags?post=58087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}