{"id":58102,"date":"2025-12-26T16:08:58","date_gmt":"2025-12-26T16:08:58","guid":{"rendered":"https:\/\/www.devopsschool.com\/blog\/?p=58102"},"modified":"2026-01-18T16:31:44","modified_gmt":"2026-01-18T16:31:44","slug":"top-10-problem-management-tools-features-pros-cons-comparison","status":"publish","type":"post","link":"https:\/\/www.devopsschool.com\/blog\/top-10-problem-management-tools-features-pros-cons-comparison\/","title":{"rendered":"Top 10 Problem Management Tools: Features, Pros, Cons & Comparison"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Introduction<\/h2>\n\n\n\n

Problem Management Tools<\/strong> are specialized IT service management (ITSM) solutions designed to identify, analyze, and eliminate the root causes of recurring incidents. While incident management focuses on restoring services quickly, problem management goes deeper\u2014aiming to prevent issues from happening again. These tools help teams move from reactive firefighting to proactive stability and continuous improvement.<\/p>\n\n\n\n

In today\u2019s always-on digital environment, recurring outages, performance degradation, and hidden technical debt can severely impact customer trust and operational efficiency. Problem management tools provide structured workflows, root cause analysis (RCA), trend detection, and knowledge capture to reduce long-term risk and downtime. They are widely used in IT operations, DevOps, SRE, and service desks across industries such as SaaS, finance, healthcare, telecom, and manufacturing.<\/p>\n\n\n\n

When evaluating problem management tools, buyers should look for strong root cause analysis capabilities, integration with incident and change management, automation, reporting, scalability, and governance features<\/strong>. Ease of use, integration with monitoring systems, and security compliance are equally critical for long-term success.<\/p>\n\n\n\n

Best for:<\/strong>
Problem Management Tools are best suited for IT service desks, DevOps and SRE teams, mid-market to enterprise organizations, regulated industries, and businesses running mission-critical systems<\/strong>.<\/p>\n\n\n\n

Not ideal for:<\/strong>
They may be excessive for very small teams, early-stage startups, or organizations with minimal IT complexity<\/strong>, where lightweight ticketing or simple incident tracking tools are sufficient.<\/p>\n\n\n\n

\n\n\n\n

Top 10 Problem Management Tools<\/h2>\n\n\n\n

1 \u2014 ServiceNow<\/strong><\/h3>\n\n\n\n

Short description:<\/strong>
A market-leading enterprise ITSM platform with robust, ITIL-aligned problem management capabilities designed for large, complex organizations.<\/p>\n\n\n\n

Key features:<\/strong><\/p>\n\n\n\n

    \n
  • End-to-end problem lifecycle management<\/li>\n\n\n\n
  • Advanced root cause analysis workflows<\/li>\n\n\n\n
  • Known error database (KEDB)<\/li>\n\n\n\n
  • Tight integration with incident, change, and CMDB<\/li>\n\n\n\n
  • Automation and AI-driven insights<\/li>\n\n\n\n
  • Customizable dashboards and reporting<\/li>\n<\/ul>\n\n\n\n

    Pros:<\/strong><\/p>\n\n\n\n

      \n
    • Extremely comprehensive and scalable<\/li>\n\n\n\n
    • Strong governance and compliance support<\/li>\n\n\n\n
    • Deep ecosystem and integrations<\/li>\n<\/ul>\n\n\n\n

      Cons:<\/strong><\/p>\n\n\n\n

        \n
      • High cost of licensing and implementation<\/li>\n\n\n\n
      • Requires skilled administration<\/li>\n\n\n\n
      • Can be complex for smaller teams<\/li>\n<\/ul>\n\n\n\n

        Security & compliance:<\/strong>
        SSO, role-based access, encryption, audit logs, SOC 2, ISO, GDPR, HIPAA support.<\/p>\n\n\n\n

        Support & community:<\/strong>
        Enterprise-grade support, extensive documentation, large global user community.<\/p>\n\n\n\n

        \n\n\n\n

        2 \u2014 BMC Helix ITSM<\/strong><\/h3>\n\n\n\n

        Short description:<\/strong>
        A powerful ITSM suite emphasizing automation and AI-driven problem management for large enterprises.<\/p>\n\n\n\n

        Key features:<\/strong><\/p>\n\n\n\n

          \n
        • ITIL-compliant problem workflows<\/li>\n\n\n\n
        • AI-assisted root cause analysis<\/li>\n\n\n\n
        • Known error and workaround tracking<\/li>\n\n\n\n
        • Integration with monitoring and AIOps<\/li>\n\n\n\n
        • Cloud-native architecture<\/li>\n\n\n\n
        • Advanced analytics<\/li>\n<\/ul>\n\n\n\n

          Pros:<\/strong><\/p>\n\n\n\n

            \n
          • Strong automation and AI capabilities<\/li>\n\n\n\n
          • Suitable for complex IT environments<\/li>\n\n\n\n
          • Flexible deployment options<\/li>\n<\/ul>\n\n\n\n

            Cons:<\/strong><\/p>\n\n\n\n

              \n
            • Steep learning curve<\/li>\n\n\n\n
            • Premium pricing<\/li>\n\n\n\n
            • UI can feel dated for some users<\/li>\n<\/ul>\n\n\n\n

              Security & compliance:<\/strong>
              SSO, encryption, audit trails, GDPR, ISO, SOC compliance.<\/p>\n\n\n\n

              Support & community:<\/strong>
              Enterprise support, solid documentation, established customer base.<\/p>\n\n\n\n

              \n\n\n\n

              3 \u2014 Jira Service Management<\/strong><\/h3>\n\n\n\n

              Short description:<\/strong>
              A developer-friendly problem management tool tightly integrated with Agile and DevOps workflows.<\/p>\n\n\n\n

              Key features:<\/strong><\/p>\n\n\n\n

                \n
              • Problem and incident linking<\/li>\n\n\n\n
              • Root cause analysis templates<\/li>\n\n\n\n
              • Automation rules and workflows<\/li>\n\n\n\n
              • Integration with Jira Software and Confluence<\/li>\n\n\n\n
              • Custom fields and reporting<\/li>\n\n\n\n
              • Marketplace integrations<\/li>\n<\/ul>\n\n\n\n

                Pros:<\/strong><\/p>\n\n\n\n

                  \n
                • Excellent for DevOps and Agile teams<\/li>\n\n\n\n
                • Flexible and customizable<\/li>\n\n\n\n
                • Strong collaboration features<\/li>\n<\/ul>\n\n\n\n

                  Cons:<\/strong><\/p>\n\n\n\n

                    \n
                  • Advanced reporting requires configuration<\/li>\n\n\n\n
                  • Less structured than traditional ITSM tools<\/li>\n\n\n\n
                  • Scaling governance can be challenging<\/li>\n<\/ul>\n\n\n\n

                    Security & compliance:<\/strong>
                    SSO, encryption, audit logs, GDPR, SOC 2 (varies by deployment).<\/p>\n\n\n\n

                    Support & community:<\/strong>
                    Strong documentation, massive community, active marketplace.<\/p>\n\n\n\n

                    \n\n\n\n

                    4 \u2014 Ivanti Neurons for ITSM<\/strong><\/h3>\n\n\n\n

                    Short description:<\/strong>
                    An intelligent ITSM platform combining automation, AI, and proactive problem management.<\/p>\n\n\n\n

                    Key features:<\/strong><\/p>\n\n\n\n

                      \n
                    • AI-driven problem detection<\/li>\n\n\n\n
                    • Root cause analysis with correlations<\/li>\n\n\n\n
                    • Known error management<\/li>\n\n\n\n
                    • Integration with endpoint and asset management<\/li>\n\n\n\n
                    • Self-healing automation<\/li>\n\n\n\n
                    • Custom dashboards<\/li>\n<\/ul>\n\n\n\n

                      Pros:<\/strong><\/p>\n\n\n\n

                        \n
                      • Strong proactive capabilities<\/li>\n\n\n\n
                      • Good balance of power and usability<\/li>\n\n\n\n
                      • Integrated endpoint intelligence<\/li>\n<\/ul>\n\n\n\n

                        Cons:<\/strong><\/p>\n\n\n\n

                          \n
                        • UI inconsistencies across modules<\/li>\n\n\n\n
                        • Requires tuning for best results<\/li>\n\n\n\n
                        • Smaller ecosystem than market leaders<\/li>\n<\/ul>\n\n\n\n

                          Security & compliance:<\/strong>
                          SSO, encryption, audit logging, GDPR, ISO support.<\/p>\n\n\n\n

                          Support & community:<\/strong>
                          Responsive enterprise support, improving documentation.<\/p>\n\n\n\n

                          \n\n\n\n

                          5 \u2014 ManageEngine ServiceDesk Plus<\/strong><\/h3>\n\n\n\n

                          Short description:<\/strong>
                          A cost-effective ITSM tool offering solid problem management for SMBs and mid-sized organizations.<\/p>\n\n\n\n

                          Key features:<\/strong><\/p>\n\n\n\n

                            \n
                          • Problem and known error tracking<\/li>\n\n\n\n
                          • Root cause analysis workflows<\/li>\n\n\n\n
                          • Integration with incident and asset management<\/li>\n\n\n\n
                          • SLA and escalation rules<\/li>\n\n\n\n
                          • Reporting and dashboards<\/li>\n\n\n\n
                          • On-premise and cloud options<\/li>\n<\/ul>\n\n\n\n

                            Pros:<\/strong><\/p>\n\n\n\n

                              \n
                            • Affordable pricing<\/li>\n\n\n\n
                            • Easy to deploy and use<\/li>\n\n\n\n
                            • Good feature set for SMBs<\/li>\n<\/ul>\n\n\n\n

                              Cons:<\/strong><\/p>\n\n\n\n

                                \n
                              • Limited advanced automation<\/li>\n\n\n\n
                              • UI less modern than competitors<\/li>\n\n\n\n
                              • Reporting depth can be limited<\/li>\n<\/ul>\n\n\n\n

                                Security & compliance:<\/strong>
                                SSO, role-based access, encryption, GDPR support.<\/p>\n\n\n\n

                                Support & community:<\/strong>
                                Good documentation, active user forums, standard enterprise support.<\/p>\n\n\n\n

                                \n\n\n\n

                                6 \u2014 Freshservice<\/strong><\/h3>\n\n\n\n

                                Short description:<\/strong>
                                A modern, cloud-native ITSM tool with intuitive problem management for growing organizations.<\/p>\n\n\n\n

                                Key features:<\/strong><\/p>\n\n\n\n

                                  \n
                                • Visual problem management workflows<\/li>\n\n\n\n
                                • Root cause analysis templates<\/li>\n\n\n\n
                                • AI-powered insights<\/li>\n\n\n\n
                                • Incident-to-problem linking<\/li>\n\n\n\n
                                • Automation and orchestration<\/li>\n\n\n\n
                                • Clean reporting dashboards<\/li>\n<\/ul>\n\n\n\n

                                  Pros:<\/strong><\/p>\n\n\n\n

                                    \n
                                  • Very user-friendly interface<\/li>\n\n\n\n
                                  • Fast implementation<\/li>\n\n\n\n
                                  • Strong automation for its size<\/li>\n<\/ul>\n\n\n\n

                                    Cons:<\/strong><\/p>\n\n\n\n

                                      \n
                                    • Limited deep customization<\/li>\n\n\n\n
                                    • Advanced features require higher plans<\/li>\n\n\n\n
                                    • Less suited for very large enterprises<\/li>\n<\/ul>\n\n\n\n

                                      Security & compliance:<\/strong>
                                      SSO, encryption, audit logs, GDPR, SOC 2.<\/p>\n\n\n\n

                                      Support & community:<\/strong>
                                      Strong onboarding, responsive support, growing community.<\/p>\n\n\n\n

                                      \n\n\n\n

                                      7 \u2014 TOPdesk<\/strong><\/h3>\n\n\n\n

                                      Short description:<\/strong>
                                      A people-centric ITSM solution focusing on structured problem management and knowledge sharing.<\/p>\n\n\n\n

                                      Key features:<\/strong><\/p>\n\n\n\n

                                        \n
                                      • Problem and known error registration<\/li>\n\n\n\n
                                      • Root cause documentation<\/li>\n\n\n\n
                                      • Strong knowledge base integration<\/li>\n\n\n\n
                                      • Change and incident linkage<\/li>\n\n\n\n
                                      • Workflow automation<\/li>\n\n\n\n
                                      • Reporting and insights<\/li>\n<\/ul>\n\n\n\n

                                        Pros:<\/strong><\/p>\n\n\n\n

                                          \n
                                        • Easy to use<\/li>\n\n\n\n
                                        • Strong knowledge management<\/li>\n\n\n\n
                                        • Good for ITIL-aligned teams<\/li>\n<\/ul>\n\n\n\n

                                          Cons:<\/strong><\/p>\n\n\n\n

                                            \n
                                          • Limited advanced analytics<\/li>\n\n\n\n
                                          • Customization can be restrictive<\/li>\n\n\n\n
                                          • Smaller integration ecosystem<\/li>\n<\/ul>\n\n\n\n

                                            Security & compliance:<\/strong>
                                            SSO, encryption, GDPR, ISO support.<\/p>\n\n\n\n

                                            Support & community:<\/strong>
                                            High-quality documentation, reliable customer support.<\/p>\n\n\n\n

                                            \n\n\n\n

                                            8 \u2014 SolarWinds Service Desk<\/strong><\/h3>\n\n\n\n

                                            Short description:<\/strong>
                                            A cloud-based ITSM tool with built-in problem management and monitoring integrations.<\/p>\n\n\n\n

                                            Key features:<\/strong><\/p>\n\n\n\n

                                              \n
                                            • Problem and incident correlation<\/li>\n\n\n\n
                                            • Root cause analysis support<\/li>\n\n\n\n
                                            • Known error tracking<\/li>\n\n\n\n
                                            • Integration with monitoring tools<\/li>\n\n\n\n
                                            • Automation rules<\/li>\n\n\n\n
                                            • Asset and CMDB integration<\/li>\n<\/ul>\n\n\n\n

                                              Pros:<\/strong><\/p>\n\n\n\n

                                                \n
                                              • Strong monitoring integration<\/li>\n\n\n\n
                                              • Straightforward setup<\/li>\n\n\n\n
                                              • Good value for mid-market<\/li>\n<\/ul>\n\n\n\n

                                                Cons:<\/strong><\/p>\n\n\n\n

                                                  \n
                                                • Limited customization depth<\/li>\n\n\n\n
                                                • Reporting can feel basic<\/li>\n\n\n\n
                                                • UI less polished than newer tools<\/li>\n<\/ul>\n\n\n\n

                                                  Security & compliance:<\/strong>
                                                  SSO, encryption, audit logs, SOC 2, GDPR.<\/p>\n\n\n\n

                                                  Support & community:<\/strong>
                                                  Standard enterprise support, solid documentation.<\/p>\n\n\n\n

                                                  \n\n\n\n

                                                  9 \u2014 SysAid<\/strong><\/h3>\n\n\n\n

                                                  Short description:<\/strong>
                                                  An ITSM solution offering flexible problem management with automation and AI assistance.<\/p>\n\n\n\n

                                                  Key features:<\/strong><\/p>\n\n\n\n

                                                    \n
                                                  • Problem and root cause tracking<\/li>\n\n\n\n
                                                  • AI-powered categorization<\/li>\n\n\n\n
                                                  • Workflow automation<\/li>\n\n\n\n
                                                  • Asset and CMDB integration<\/li>\n\n\n\n
                                                  • Custom reporting<\/li>\n\n\n\n
                                                  • Self-service portal<\/li>\n<\/ul>\n\n\n\n

                                                    Pros:<\/strong><\/p>\n\n\n\n

                                                      \n
                                                    • Flexible and configurable<\/li>\n\n\n\n
                                                    • Good automation features<\/li>\n\n\n\n
                                                    • Competitive pricing<\/li>\n<\/ul>\n\n\n\n

                                                      Cons:<\/strong><\/p>\n\n\n\n

                                                        \n
                                                      • UI can feel cluttered<\/li>\n\n\n\n
                                                      • Learning curve for customization<\/li>\n\n\n\n
                                                      • Reporting setup requires effort<\/li>\n<\/ul>\n\n\n\n

                                                        Security & compliance:<\/strong>
                                                        SSO, encryption, audit trails, GDPR.<\/p>\n\n\n\n

                                                        Support & community:<\/strong>
                                                        Helpful support team, moderate community presence.<\/p>\n\n\n\n

                                                        \n\n\n\n

                                                        10 \u2014 Cherwell<\/strong><\/h3>\n\n\n\n

                                                        Short description:<\/strong>
                                                        A configurable ITSM platform known for flexible workflows and strong problem management.<\/p>\n\n\n\n

                                                        Key features:<\/strong><\/p>\n\n\n\n

                                                          \n
                                                        • Configurable problem workflows<\/li>\n\n\n\n
                                                        • Root cause and trend analysis<\/li>\n\n\n\n
                                                        • Known error database<\/li>\n\n\n\n
                                                        • Change and incident integration<\/li>\n\n\n\n
                                                        • Low-code customization<\/li>\n\n\n\n
                                                        • Reporting and dashboards<\/li>\n<\/ul>\n\n\n\n

                                                          Pros:<\/strong><\/p>\n\n\n\n

                                                            \n
                                                          • Highly customizable<\/li>\n\n\n\n
                                                          • Strong ITIL alignment<\/li>\n\n\n\n
                                                          • Suitable for complex processes<\/li>\n<\/ul>\n\n\n\n

                                                            Cons:<\/strong><\/p>\n\n\n\n

                                                              \n
                                                            • Interface feels dated<\/li>\n\n\n\n
                                                            • Requires skilled administrators<\/li>\n\n\n\n
                                                            • Transition complexity after acquisitions<\/li>\n<\/ul>\n\n\n\n

                                                              Security & compliance:<\/strong>
                                                              SSO, encryption, audit logs, GDPR, ISO.<\/p>\n\n\n\n

                                                              Support & community:<\/strong>
                                                              Enterprise support, established user base.<\/p>\n\n\n\n

                                                              \n\n\n\n

                                                              Comparison Table<\/h2>\n\n\n\n
                                                              Tool Name<\/th>Best For<\/th>Platform(s) Supported<\/th>Standout Feature<\/th>Rating<\/th><\/tr><\/thead>
                                                              ServiceNow<\/td>Large enterprises<\/td>Cloud<\/td>End-to-end ITSM depth<\/td>N\/A<\/td><\/tr>
                                                              BMC Helix ITSM<\/td>Complex IT environments<\/td>Cloud \/ Hybrid<\/td>AI-driven problem management<\/td>N\/A<\/td><\/tr>
                                                              Jira Service Management<\/td>DevOps teams<\/td>Cloud \/ On-prem<\/td>Agile-native workflows<\/td>N\/A<\/td><\/tr>
                                                              Ivanti Neurons<\/td>Proactive IT ops<\/td>Cloud \/ Hybrid<\/td>Self-healing automation<\/td>N\/A<\/td><\/tr>
                                                              ManageEngine ServiceDesk Plus<\/td>SMBs<\/td>Cloud \/ On-prem<\/td>Cost-effective ITSM<\/td>N\/A<\/td><\/tr>
                                                              Freshservice<\/td>Growing teams<\/td>Cloud<\/td>Ease of use<\/td>N\/A<\/td><\/tr>
                                                              TOPdesk<\/td>ITIL-focused teams<\/td>Cloud \/ On-prem<\/td>Knowledge management<\/td>N\/A<\/td><\/tr>
                                                              SolarWinds Service Desk<\/td>Mid-market<\/td>Cloud<\/td>Monitoring integration<\/td>N\/A<\/td><\/tr>
                                                              SysAid<\/td>Flexible IT teams<\/td>Cloud \/ On-prem<\/td>AI-assisted automation<\/td>N\/A<\/td><\/tr>
                                                              Cherwell<\/td>Process-heavy orgs<\/td>Cloud \/ On-prem<\/td>Low-code customization<\/td>N\/A<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                                                              \n\n\n\n

                                                              Evaluation & Scoring of Problem Management Tools<\/h2>\n\n\n\n
                                                              Criteria<\/th>Weight<\/th>Description<\/th><\/tr><\/thead>
                                                              Core features<\/td>25%<\/td>Depth of problem, RCA, and known error management<\/td><\/tr>
                                                              Ease of use<\/td>15%<\/td>UI clarity, onboarding, learning curve<\/td><\/tr>
                                                              Integrations & ecosystem<\/td>15%<\/td>Monitoring, DevOps, CMDB, third-party tools<\/td><\/tr>
                                                              Security & compliance<\/td>10%<\/td>SSO, encryption, certifications<\/td><\/tr>
                                                              Performance & reliability<\/td>10%<\/td>Scalability and stability<\/td><\/tr>
                                                              Support & community<\/td>10%<\/td>Documentation, support quality<\/td><\/tr>
                                                              Price \/ value<\/td>15%<\/td>ROI relative to cost<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                                                              \n\n\n\n

                                                              Which Problem Management Tools Tool Is Right for You?<\/h2>\n\n\n\n
                                                                \n
                                                              • Solo users \/ small teams:<\/strong> Lightweight tools like Freshservice or ManageEngine offer sufficient structure without complexity.<\/li>\n\n\n\n
                                                              • SMBs:<\/strong> ManageEngine, SysAid, or SolarWinds balance features and affordability.<\/li>\n\n\n\n
                                                              • Mid-market:<\/strong> Jira Service Management and Ivanti provide scalability and integrations.<\/li>\n\n\n\n
                                                              • Enterprise:<\/strong> ServiceNow and BMC Helix deliver governance, automation, and compliance.<\/li>\n<\/ul>\n\n\n\n

                                                                Budget-conscious buyers should prioritize ease of use and core RCA<\/strong>, while premium buyers benefit from automation, AI, and deep integrations<\/strong>. Organizations in regulated industries must emphasize security, auditability, and compliance<\/strong>.<\/p>\n\n\n\n

                                                                \n\n\n\n

                                                                Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n
                                                                  \n
                                                                1. What is problem management in ITSM?<\/strong>
                                                                  It focuses on identifying and eliminating root causes of recurring incidents.<\/li>\n\n\n\n
                                                                2. How is it different from incident management?<\/strong>
                                                                  Incident management restores service; problem management prevents recurrence.<\/li>\n\n\n\n
                                                                3. Do small teams need problem management tools?<\/strong>
                                                                  Only if they face recurring or complex issues; otherwise simpler tools may suffice.<\/li>\n\n\n\n
                                                                4. Are these tools ITIL-compliant?<\/strong>
                                                                  Most leading tools align with ITIL best practices.<\/li>\n\n\n\n
                                                                5. Can problem management be automated?<\/strong>
                                                                  Yes, many tools use automation and AI for detection and RCA.<\/li>\n\n\n\n
                                                                6. How long does implementation take?<\/strong>
                                                                  From days for SMB tools to months for enterprise platforms.<\/li>\n\n\n\n
                                                                7. Are cloud-based tools secure?<\/strong>
                                                                  Yes, most offer enterprise-grade security and compliance.<\/li>\n\n\n\n
                                                                8. Do they integrate with monitoring tools?<\/strong>
                                                                  Most mid-market and enterprise tools do.<\/li>\n\n\n\n
                                                                9. What is a known error database?<\/strong>
                                                                  A repository of identified problems with documented workarounds.<\/li>\n\n\n\n
                                                                10. What is the biggest mistake buyers make?<\/strong>
                                                                  Overbuying complexity without matching team maturity.<\/li>\n<\/ol>\n\n\n\n
                                                                  \n\n\n\n

                                                                  Conclusion<\/h2>\n\n\n\n

                                                                  Problem Management Tools play a critical role in reducing downtime, improving service quality, and building long-term operational resilience<\/strong>. The best tools combine strong root cause analysis, seamless integrations, automation, and governance without overwhelming users.<\/p>\n\n\n\n

                                                                  There is no single \u201cbest\u201d solution for everyone. The right choice depends on organization size, IT maturity, budget, integration needs, and compliance requirements<\/strong>. By aligning tool capabilities with real operational needs, teams can move beyond firefighting and build a more stable, proactive IT environment.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                                  Introduction Problem Management Tools are specialized IT service management (ITSM) solutions designed to identify, analyze, and eliminate the root causes of recurring incidents. While incident management focuses on restoring services… <\/p>\n","protected":false},"author":58,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[11138],"tags":[13047,23000,13049,22995,23005,13031,23004,22996,23002,22998,22997,23003,22999,23001],"class_list":["post-58102","post","type-post","status-publish","format-standard","hentry","category-best-tools","tag-enterprise-itsm-solutions","tag-incident-and-problem-management","tag-it-operations-management","tag-it-problem-management-software","tag-it-process-automation","tag-it-service-management-tools","tag-it-support-tools","tag-itil-problem-management","tag-known-error-database-tools","tag-problem-management-itsm","tag-problem-management-tools","tag-problem-tracking-software","tag-root-cause-analysis-tools","tag-service-management-software"],"_links":{"self":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/58102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/comments?post=58102"}],"version-history":[{"count":1,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/58102\/revisions"}],"predecessor-version":[{"id":58105,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/posts\/58102\/revisions\/58105"}],"wp:attachment":[{"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/media?parent=58102"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/categories?post=58102"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devopsschool.com\/blog\/wp-json\/wp\/v2\/tags?post=58102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}