Government agencies choosing a permitting and licensing system should evaluate features like workflow automation, regulatory compliance support, document and application management, inter-department coordination, citizen self-service portals, secure payment integration, and strong reporting and analytics. These capabilities help streamline approvals, reduce manual paperwork, improve transparency, and enhance overall public service delivery. In my opinion, the most important factor is compliance, because permitting and licensing processes must strictly adhere to legal and regulatory frameworks to ensure fairness, accountability, and trust. While automation and citizen service features improve efficiency and user experience, compliance remains the foundation that guarantees all processes are legally valid and properly governed.