ITIL Certification Training Course

(5.0) G 4.5/5 f 4.5/5
Course Duration

15 hours

Live Projects

NA

Certification

Industry recognized

Training Format

Online/Classroom

images

8000+

Certified Learners

15+

Years Avg. faculty experience

40+

Happy Clients

4.5/5.0

Average class rating

ABOUT ITIL CERTIFICATION TRAINING COURSES


This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.

Instructor-led, Live & Interactive Sessions


DURATION
MODE
AGENDA
15 Hours
Online (Instructor-led)
ITIL Certification Training Course

Course Price at

29,999/-

39,999/



[ Fixed - No Negotiations]



ITIL Certification Course Overview


This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Benefits

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

AGENDA OF ITIL TRAINING


ITIL Certification Training
  • 1.01 Course Introduction
  • 2.01 Key Concepts of Service Management
  • 2.02 Service Management
  • 2.03 Stakeholders of Service Management
  • 2.04 Service Consumer Roles
  • 2.05 Products and Services
  • 2.06 Service Offerings
  • 2.07 Service Relationships
  • 2.08 Value Outcomes, Costs, and Risks Service Relationships
  • 2.09 Risks
  • 2.10 Utility and Warranty
  • 2.11 Key Takeaways
  • Knowledge Check
  • 3.01 Four Dimensions of Service Management
  • 3.02 Dimensions of Service Management
  • 3.03 Organizations and People
  • 3.04 Information and Technology
  • 3.05 Information and Technology Regulations
  • 3.06 Selecting the Right Technology
  • 3.07 Factors Influencing Technology
  • 3.08 Cloud Computing
  • 3.09 Partners and Suppliers
  • 3.10 Organization Strategy
  • 3.11 Value Streams and Processes
  • 3.12 Processes
  • 3.13 Factors Affecting Service Providers
  • 3.14 Key Takeaways
  • Knowledge Check
  • 4.01 The ITIL Service Value System
  • 4.02 Service Value System
  • 4.03 Components of SVS
  • 4.04 Organizational Silos
  • 4.05 ITIL Guiding Principles
  • 4.06 Focus on Value
  • 4.07 Applying the Principle - Focus on Value
  • 4.08 Start Where You Are
  • 4.09 Applying the Principle - Start Where You Area
  • 4.10 Progress Iteratively with Feedback
  • 4.11 Applying the Principle - Progress Iteratively with Feedback
  • 4.12 Collaborate and Promote Visibility
  • 4.13 Applying the Principle - Collaborate and Promote Visibility
  • 4.14 Think and Work Holistically
  • 4.15 Applying the Principle - Think and Work Holistically
  • 4.16 Keep It Simple and Practical00:46
  • 4.17 Applying the Principle - Keep It Simple and Practical
  • 4.18 Optimize and Automate
  • 4.19 Applying the Principle - Optimize and Automate
  • 4.20 Principle Interaction
  • 4.21 Key Takeaways
  • knowledge Check
  • 5.01 The Service Value Chain
  • 5.02 The Service Value Chain Overview
  • 5.03 Plan Activity
  • 5.04 Improve Activity
  • 5.05 Engage Activity
  • 5.06 Design and Transition Activity
  • 5.07 Obtain or Build Activity
  • 5.08 Deliver and Support Activity
  • 5.09 Service Value Streams
  • 5.10 Key Takeaways
  • Knowledge Check
  • 6.01 ITIL Management Practices
  • 6.02 Continual Improvement
  • 6.03 Information Security Management
  • 6.04 Relationship Management
  • 6.05 Supplier Management
  • 6.06 Supplier Management Activities
  • 6.07 Change Enablement
  • 6.08 Incident Management
  • 6.09 IT Asset Management
  • 6.10 IT Asset Management Activities
  • 6.11 Monitoring and Event Management
  • 6.12 Problem Management
  • 6.13 Release Management
  • 6.14 Service Configuration Management
  • 6.15 Service Desk
  • 6.16 Service Level Management
  • 6.17 Service Request Management
  • 6.18 Deployment Management
  • 6.19 ITIL Terms
  • 6.20 Key Takeaways
  • Knowledge Check
OUR COURSE IN COMPARISON

FEATURES DEVOPSSCHOOL OTHER
Lifetime Technical Support
Lifetime LMS access
Exam Dumps after Training
Group Discounts
  • Technical benefits: Continuous software delivery
  • Technical benefits: Less complex problems to fix
  • Technical benefits: Faster resolution of problems
  • Business benefits: Faster delivery of features
  • Business benefits: More stable operating environments
  • Business benefits: More time available to add value (rather than fix/maintain)
  • Technical benefits: Continuous software delivery
  • Technical benefits: Less complex problems to fix
  • Technical benefits: Faster resolution of problems
  • Business benefits: Faster delivery of features
  • Business benefits: More stable operating environments
  • Business benefits: More time available to add value (rather than fix/maintain)

This course is a foundation to anyone who aspires to become a DevOps Engineer, a Service Engineer in the field of Enterprise Infrastructures. The following professionals are the key beneficiaries of this course :

  • DevOps Engineer
  • Build and Release Engineer
  • AppOps Engineer
  • Site Reliability Engineer
  • System Administrator
  • Operations Engineer
  • Automation Engineer

Training Pre-requisites

  • Basic understanding of linux/unix system concepts
  • Familiarity with Command Line Interface (CLI)
  • Familiarity with a Text Editor
  • Experience with managing systems/applications/infrastructure or with deployments/automation
  • Familiarity with developing and building software
  • Familiarity with Visual Studio 2005, 2008, or 2010
  • Familiarity with their organizaiton's development process
  • Be able to read and understand C# and C++ code (all source code will be provided)
ITIL TRAINING IN BANGALORE - UPCOMING EVENTS

Online

ITIL CERTIFIED ASSOCIATE

January 9th 2021

Online

CERTIFIED KUBERNATES ADMINISTRATOR

January 10th 2021

Online

Master in ITIL (MCE)

January 16th 2021

Online

Site Reliabilty Engineering (SRE)

January 17th 2021

FREQUENTLY ASKED QUESTIONS

After the training each participant will get LIFETIME ACCESS of our Learning Management System (LMS) where you will get materials in the form of Class recordings, Notes, PDF slides, Web reference step by step guide, questions and answers, test module, exercise and sample projects.

Yes, All of our training demo and lab would be done in AWS cloud platform where we can save lots of time for setting up the infrastructure for demo and lab. Our trainer also designed the course for quick learning and grasping method.

Yes, Snacks and Lunch would be served at training venue free of cost from our end.

Yes, we have DevOpsSchool forum. After the training you may post your issues and Instructors would reply you within 24 hours.

After successful completion of our ITIL workshop in Bangalore, every participants would be awarded with ITIL certificates approved by DevOpsSchool and DevOpsCertification.co Certification program which is industry recognized and does holds high value.

Once you make the payment based on the given instructions, you will receive the joining KIT within 12 hours.

DEVOPSSCHOOL ONLINE TRAINING REVIEWS

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Abhinav Gupta, Pune

(5.0)

The training was very useful and interactive. Rajesh helped develop the confidence of all.


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Indrayani, India

(5.0)

Rajesh is very good trainer. Rajesh was able to resolve our queries and question effectively. We really liked the hands-on examples covered during this training program.


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Ravi Daur , Noida

(5.0)

Good training session about basic ITIL concepts. Working session were also good, howeverproper query resolution was sometimes missed, maybe due to time constraint.


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Sumit Kulkarni, Software Engineer

(5.0)

Very well organized training, helped a lot to understand the ITIL concept and detailed related to various tools.Very helpful


Avatar

Vinayakumar, Project Manager, Bangalore

(5.0)

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.



Avatar

Abhinav Gupta, Pune

(5.0)

The training with DevOpsSchool was a good experience. Rajesh was very helping and clear with concepts. The only suggestion is to improve the course content.


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