ITIL 4 Advanced Training
Direct, govern and continually improve service management across an enterprise, and turn digital strategy into a measured ITSM roadmap. Learn ITIL 4 through a clear Foundation to Advanced path, with hands-on labs, live cohort options, certification support and full LMS access.
Last updated
Self-paced video subscription
Billed yearly at ₹9,996. This includes all four levels, complete LMS access for one year, plus 20+ additional courses and 50+ tools access.
- All four ITIL 4 levels in one price.
- 20+ additional courses and 50+ tools included, even when subscribing to one course.
- Best fit for learners who want full-library access and flexible progress.
Live & Interactive session
Instructor-led cohort, max 8 to 10 hours, with demos, labs, Q&A, assignments and practical review.
- Live small-batch cohort from soon.
- Interactive discussion and lab troubleshooting.
- Recommended for teams that need guided implementation.
1:1 Live training
The same agenda, taught one-to-one by the trainer. Start immediately, without waiting for the next batch. Max 8 to 10 hours, one-to-one.
About ITIL 4 Advanced Training.
Understand where ITIL 4 fits in modern software delivery, what this level covers, and how the program builds practical confidence step by step.
Program overview
ITIL 4 is taught as a practical technical skill for modern engineering, operations and platform teams. The course explains where the tool fits, how it is used in real delivery environments, and how learners can apply it through guided practice.
This DevOpsSchool ITIL 4 program is built for working professionals who want usable skills instead of only conceptual exposure. The training emphasizes live examples, workflow clarity, operational controls and progressive skill depth from Foundation to Advanced.
Private ITIL 4 training for delivery teams, platform groups and engineering organizations.
DevOpsSchool provides corporate ITIL 4 training for teams that need faster adoption, workflow standardization, administrative control, integration guidance and governance-ready rollout. Private batches can be aligned to development practice, release workflow, access model, maturity level and internal tooling.
- Private online or classroom delivery for engineering teams
- Aligned to ITIL 4 usage maturity, admin depth and collaboration patterns
- Useful for rollout, migration, governance and workflow consistency goals
- Can be tailored for developers, administrators, DevOps teams and leadership stakeholders
Why teams use DevOpsSchool
DevOpsSchool combines live demonstration, practical workflow discussion, implementation-oriented examples, and strong post-session learning support. That makes the training more usable for real teams than generic slide-led courses.
Choose any level. The page still shows the full progression.
Foundation, Essential, Intermediate and Advanced are presented as one linked training flow. Self-paced buyers get all levels by default, even if they start from only one course page.
Instructor-led, self-paced and corporate delivery options.
Compare delivery format, duration, level access and batch style. Fees are shown only in the top decision panel and once again after the agenda.
| Duration | Mode | Level access | Batch |
|---|---|---|---|
| 8 to 10 Hrs. max | Live & Interactive | Advanced | Public batch |
| 8 to 10 Hrs. max | 1:1 Live training | Advanced | Starts immediately |
| 1 year LMS access | Self-paced video | All 4 levels | Anytime access |
| 5 Days | Corporate | ITIL 4 Advanced Training | Private team batch |
What learners should be able to do after ITIL 4 training.
The outcomes are written for practical delivery teams: developers, DevOps engineers, release engineers, administrators and technical leads.
Speak ITIL 4 fluently
Explain the service value system, value chain, four dimensions and guiding principles in the context of your own organisation.
Run core service practices
Operate incident, problem, change, request and service level practices with clear records, priorities and metrics.
Lead measurable service improvement
Map value streams, set direction and drive continual improvement that shows up in service and business outcomes.
Why this skill, what you will achieve, and who should attend.
Use this section to decide whether the course matches your role, current experience and expected ITIL 4 responsibilities before reviewing the detailed agenda.
Why ITIL 4 matters
- ITIL 4 helps teams standardize a critical part of their software delivery, infrastructure, automation or operations workflow.
- It gives learners a repeatable way to move from basic usage to confident execution in team and enterprise environments.
- For DevOps and platform teams, ITIL 4 becomes more valuable when connected with automation, governance, monitoring and delivery practices.
- Teams using ITIL 4 effectively reduce ad-hoc execution and move toward consistent engineering standards.
Objectives
- Understand ITIL 4 concepts, architecture, terminology and operational usage patterns.
- Learn practical configuration, workflow design, access controls, team usage and quality practices.
- Apply ITIL 4 in real delivery workflows using automation, integrations, traceability and governance patterns.
- Build practical confidence to use ITIL 4 for individual, team and organizational use cases.
Pre-requisites
- Basic computer literacy and familiarity with software development workflows.
- Helpful but not mandatory: introductory DevOps, cloud, automation or software delivery awareness.
- No deep programming background is required for the Foundation and Essential levels.
Who this course is for
- Developers, administrators and engineers who need practical ITIL 4 usage skills.
- DevOps engineers, release engineers, SREs and platform teams managing delivery standards.
- Engineering leads and technical managers responsible for workflow quality, access controls and governance.
- Corporate teams migrating to or standardizing on ITIL 4.
Small-batch live training starts every month.
Weekday batches start on the 1st and weekend batches on the first Saturday of every month. One-to-one (1:1) training can start immediately; corporate sessions are scheduled on demand.
Weekend live batch
Starts on the first Saturday of every month. Weekend sessions with demos, labs and Q&A; max 10 learners.
Weekday live batch
Starts on the 1st of every month. Weekday sessions for working professionals and distributed teams; max 10 learners.
Ask advisorAgenda depth up to the selected level.
This page shows the learning flow from Foundation through Advanced. Each level adds to the previous one, and the agenda stops at the current page level. Day counts are for corporate (day-wise) delivery; live online batches cover the same agenda in max 8 to 10 hours.
Foundation Level: ITIL 4 concepts, value system and practicesDay 1
- Introduction: welcome to ITIL 4 Foundation training, our agenda for the training and the ITIL 4 certification roadmap
- Key concepts of service management: definitions of value, service, product and service management
- Service offerings: goods, access to resources and service actions, and how products become offerings
- Service relationship model: service provision, service consumption and service relationship management
- Value, outputs, outcomes, risks and costs: how providers and consumers co-create value
- Four dimensions of service management: organizations and people, information and technology, partners and suppliers
- Value streams and processes: the fourth dimension and the external PESTLE factors that shape all four
- ITIL service value system: guiding principles, governance, service value chain, practices and continual improvement
- ITIL service value chain: plan, improve, engage, design and transition, obtain/build, deliver and support
- ITIL guiding principles: focus on value, start where you are, progress iteratively, collaborate, think holistically, simplify, automate
- Introduction to ITIL practices: general management, service management and technical management practices
- General management practices: continual improvement and its approach, relationship, supplier and information security management
- Service management practices: service desk, service request, incident, problem, continuity, availability and capacity management
- Release and technical management: release management, deployment management, and the next best move after ITIL 4 Foundation
Essential Level = Foundation + Running everyday service management practicesDay 2 · 2 days cumulative
- Change enablement: standard, normal and emergency changes, change authority, change schedule and risk assessment
- Incident management in depth: logging, categorisation, impact and urgency priority matrix, swarming, major incidents
- Problem management in depth: problem identification, problem control, error control, known errors and workarounds
- Service request management: request models, fulfilment workflows, approvals and self-service request catalogues
- Service level management: SLAs, OLAs, underpinning contracts, experience-level measures and service reviews
- Service catalogue management: business and technical catalogue views and keeping the catalogue current
- Service configuration management: configuration items, CMDB relationships, configuration records and audits
- IT asset management: asset lifecycle, software licence compliance, hardware and cloud asset tracking
- Monitoring and event management: informational, warning and exception events, thresholds and event correlation
- Knowledge management: knowledge articles, known error records, capture during resolution and self-help content
- Service desk operations: channels, shift-left, first-contact resolution, ticket quality and user satisfaction
- Measurement and reporting: critical success factors, KPIs, balanced scorecards and service performance dashboards
Intermediate Level = Essential + Value streams, stakeholder value and high-velocity ITDay 3 · 3 days cumulative
- Create, deliver and support: designing end-to-end value streams from demand to value realisation
- Value stream mapping: identifying steps, handoffs, waste, lead time and wait time, then redesigning the flow
- Service design: design thinking, customer and user experience, and co-design with service consumers
- Drive stakeholder value: the customer journey of explore, engage, offer, agree, onboard, co-create and realise
- High-velocity IT: digital products, Agile, Lean, DevOps and site reliability engineering within ITIL 4
- Service validation and testing: test strategies, acceptance criteria and quality gates before release
- Release and deployment in DevOps teams: CI/CD pipelines, feature flags, blue-green and canary deployments
- Organizational change management: stakeholder analysis, communication plans and handling resistance
- Information security in operations: access management, security incident handling and vulnerability follow-up
- Supplier integration: multi-sourcing, service integration and management (SIAM) basics, supplier performance reviews
- ITSM tooling and automation: workflow engines, automated routing, chatbots, Jira Service Management and ServiceNow
- Shift-left automation: self-service portals, knowledge-driven deflection and automated request fulfilment
- Troubleshooting service flows: backlog ageing, reopened tickets, SLA breach analysis and bottleneck removal
Advanced Level = Intermediate + Direction, governance, strategy and enterprise improvementDays 4-5 · 5 days cumulative
- Direct, plan and improve: direction setting, planning scope, value-driven decisions and cascading objectives
- Governance and compliance: governing body, evaluate-direct-monitor, policies, controls and audit evidence
- Risk management: risk identification, assessment, treatment and risk appetite in service decisions
- Continual improvement register: prioritising, tracking and realising benefits of improvements across practices
- Digital and IT strategy: digital disruption, strategy formulation, business models and digital positioning
- Portfolio and project management: service and product portfolio, investment decisions and Agile portfolio flow
- Service financial management: budgeting, costing, charging and showback for services
- Architecture management: business, service, information, technology and environmental architectures
- Measurement for direction: OKRs, value-based metrics and cascading goals from strategy to practice
- Practice maturity: capability levels, practice assessments and improvement roadmaps
- Framework alignment: ITIL 4 with COBIT 2019, ISO/IEC 20000-1 and ISO/IEC 27001 controls
- Enterprise ITSM transformation: sponsorship, operating model change, workforce and talent management
- Capstone: assess an organisation, set direction and build a measured service management improvement roadmap
Choose live training or a full year of self-paced access.
If someone buys Foundation, Essential, Intermediate or Advanced as self-paced video, the price stays the same and access is granted to all four levels by default.
Self-paced video subscription
Billed yearly at ₹9,996. This includes all four levels, complete LMS access for one year, plus 20+ additional courses and 50+ tools access.
- All four ITIL 4 levels in one price.
- 20+ additional courses and 50+ tools included, even when subscribing to one course.
- Best fit for learners who want full-library access and flexible progress.
Live & Interactive session
Instructor-led cohort, max 8 to 10 hours, with demos, labs, Q&A, assignments and practical review.
- Live small-batch cohort from soon.
- Interactive discussion and lab troubleshooting.
- Recommended for teams that need guided implementation.
1:1 Live training
The same agenda, taught one-to-one by the trainer. Start immediately, without waiting for the next batch. Max 8 to 10 hours, one-to-one.
- Start immediately: no waiting for the monthly batch.
- One learner, one trainer: full attention on your questions.
- Sessions planned around your working hours.
- Your pace, with examples from your own projects and tools.
Method of training and assessment.
The course emphasizes practical demonstration, hands-on labs and assignment-based validation instead of passive lecture-only learning.
| SL | Method of training and assessment | Weightage |
|---|---|---|
| 1 | Understanding the problem space | 5% |
| 2 | Concept discussion | 10% |
| 3 | Live demo and walkthrough | 25% |
| 4 | Lab and hands-on exercises | 50% |
| 5 | Assignments and evaluation | 10% |
Labs, exercises and real workflow practice.
Every level moves from explanation to hands-on practice, review and troubleshooting.
Map one service to the value chain
Pick a service from your organisation, describe its offering, consumers and outcomes, and trace how a user request flows through the six value chain activities.
Run an incident-to-change workflow
Build an impact and urgency priority matrix, log and resolve a set of incidents, raise a problem record with a workaround and submit a normal change with a risk assessment.
Map and redesign a value stream
Map the current value stream for a new-employee onboarding request, measure lead and wait times, and redesign it with self-service and automation.
Build an ITSM transformation roadmap
Assess practice maturity for a case organisation, set OKRs linked to its digital strategy and produce a prioritised, governed improvement roadmap.
ITIL 4 is taught as part of a working delivery ecosystem.
You learn where the tool sits in the wider engineering workflow, not in isolation.
Core foundations
Terminology, concepts, architecture and the operating model behind the tool.
Workflow traceability
Map practical work to tasks, approvals, documentation and delivery visibility.
Automation and integration
Use ITIL 4 with validation checks, automation hooks and delivery workflows.
Governance controls
Operate with permissions, approvals, policy checks and production-safe workflows.
How your practical work is assessed.
Your certificate is backed by labs, assignments, capstone thinking and completion evidence.
Assignments
Level-specific assignments verify setup, configuration, workflow quality and operating discipline.
Hands-on validation
Learners are expected to complete practical usage, automation and troubleshooting exercises.
Completion record
Certificate issuance is tied to demonstrated participation, practical completion and course-level coverage.
Led by Rajesh Kumar and the DevOpsSchool practitioner network.
Training is grounded in practical DevOps, SRE, security, release and platform engineering experience with real enterprise delivery context.
Earn a DevOpsSchool ITIL 4 certificate.
Completion includes a digital certificate with credential details, practical assignments and a learning record aligned to the selected ITIL 4 level.
Certificate verificationPreparing for the exam? This course follows the official exam objectives and includes mock exams. DevOpsSchool is an independent training provider and is not affiliated with PeopleCert and AXELOS.
Certificate of Completion
ITIL 4 Advanced Training
Unique credential ID, verifiable online
What learners say about training with Rajesh Kumar.
“Rajesh is very good trainer. Rajesh was able to resolve our queries and question effectively. We really liked the hands-on examples covered during this training program.”
“Very well organized training, helped a lot to understand the AWS concept and detailed related to various tools. Very helpful”
“The training was very useful and interactive. Rajesh helped develop the confidence of all.”
Rated 4.6 on Google · All testimonials · Video reviews on YouTube
Quoted as published, from learners in Rajesh Kumar's live trainings across DevOpsSchool courses.
Used by developers, DevOps engineers, release leads and engineering managers.
Private batches are available for teams that want the same agenda aligned to their own tools and workflows.
Why this ITIL 4 path is different.
The value is not only one course. The subscription unlocks the full learning ecosystem for one year.
| Feature | DevOpsSchool ITIL 4 Training | Typical short course |
|---|---|---|
| Levels | Foundation, Essential, Intermediate, Advanced | Single generic syllabus |
| Self-paced access | All four levels plus 20+ courses and 50+ tools | Usually one course only |
| Live training | Demos, labs, Q&A and assignment review | Often lecture-heavy |
| Certificate | DevOpsSchool completion certificate | Varies by provider |
Questions learners ask before joining.
Does Foundation cost less than Advanced?
No. Self-paced pricing is intentionally the same because access includes all four levels by default.
What is included in the yearly subscription?
One year of complete LMS access, all four levels for the selected course, plus 20+ additional courses and 50+ tools access.
Can corporate teams request customization?
Yes. The live format can be aligned to team tools, governance requirements, workflows and internal delivery standards.
What is the recommended sequence?
Foundation → Essential → Intermediate → Advanced. The agenda is designed so each level builds on the previous one.
Talk to DevOpsSchool before choosing the batch.
Use this support section for batch questions, corporate planning, LMS access clarifications, or guidance on which ITIL 4 level fits your team.
India / Worldwide: +91 99057 40781
USA: +1 (469) 756-6329
Email: contact@DevOpsSchool.com
Chat on WhatsAppExtend the course with articles, explainers and workflow guidance.
Continue learning with supporting articles that connect ITIL 4 practices to DevOps, automation, governance and delivery workflows.
Training snapshots and certificate preview.
A look at the completion certificate and the course.
Certificate preview
See what course completion evidence looks like.
Tool-focused training
Course visuals reinforce the ITIL 4 workflow and subject area.
Live batch experience
Training supports live online, private team and workshop-style delivery.
Start ITIL 4 Advanced training.
Next weekday batch starts on the 1st; weekend batch on the first Saturday. Batches are capped at 10 learners. Send your details and DevOpsSchool will share the syllabus and batch options.