Service Management Advanced Training
Lead service management at enterprise scale with value streams, governance, multi-supplier models and a transformation roadmap. Learn Service Management through a clear Foundation to Advanced path, with hands-on labs, live cohort options, certification support and full LMS access.
Last updated
Self-paced video subscription
Billed yearly at ₹9,996. This includes all four levels, complete LMS access for one year, plus 20+ additional courses and 50+ tools access.
- All four Service Management levels in one price.
- 20+ additional courses and 50+ tools included, even when subscribing to one course.
- Best fit for learners who want full-library access and flexible progress.
Live & Interactive session
Instructor-led cohort, max 8 to 10 hours, with demos, labs, Q&A, assignments and practical review.
- Live small-batch cohort from soon.
- Interactive discussion and lab troubleshooting.
- Recommended for teams that need guided implementation.
1:1 Live training
The same agenda, taught one-to-one by the trainer. Start immediately, without waiting for the next batch. Max 8 to 10 hours, one-to-one.
About Service Management Advanced Training.
Understand where Service Management fits in modern software delivery, what this level covers, and how the program builds practical confidence step by step.
Program overview
Service Management is taught as a practical technical skill for modern engineering, operations and platform teams. The course explains where the tool fits, how it is used in real delivery environments, and how learners can apply it through guided practice.
This DevOpsSchool Service Management program is built for working professionals who want usable skills instead of only conceptual exposure. The training emphasizes live examples, workflow clarity, operational controls and progressive skill depth from Foundation to Advanced.
Private Service Management training for delivery teams, platform groups and engineering organizations.
DevOpsSchool provides corporate Service Management training for teams that need faster adoption, workflow standardization, administrative control, integration guidance and governance-ready rollout. Private batches can be aligned to development practice, release workflow, access model, maturity level and internal tooling.
- Private online or classroom delivery for engineering teams
- Aligned to Service Management usage maturity, admin depth and collaboration patterns
- Useful for rollout, migration, governance and workflow consistency goals
- Can be tailored for developers, administrators, DevOps teams and leadership stakeholders
Why teams use DevOpsSchool
DevOpsSchool combines live demonstration, practical workflow discussion, implementation-oriented examples, and strong post-session learning support. That makes the training more usable for real teams than generic slide-led courses.
Choose any level. The page still shows the full progression.
Foundation, Essential, Intermediate and Advanced are presented as one linked training flow. Self-paced buyers get all levels by default, even if they start from only one course page.
Instructor-led, self-paced and corporate delivery options.
Compare delivery format, duration, level access and batch style. Fees are shown only in the top decision panel and once again after the agenda.
| Duration | Mode | Level access | Batch |
|---|---|---|---|
| 8 to 10 Hrs. max | Live & Interactive | Advanced | Public batch |
| 8 to 10 Hrs. max | 1:1 Live training | Advanced | Starts immediately |
| 1 year LMS access | Self-paced video | All 4 levels | Anytime access |
| 5 Days | Corporate | Service Management Advanced Training | Private team batch |
What learners should be able to do after Service Management training.
The outcomes are written for practical delivery teams: developers, DevOps engineers, release engineers, administrators and technical leads.
Run reliable IT services
Operate incident, request, problem and change practices that restore service fast and prevent repeat issues.
Measure and improve services
Use SLAs, KPIs and customer feedback to drive continual improvement across services.
Lead service transformation
Align service management with DevOps, governance and value streams across the enterprise.
Why this skill, what you will achieve, and who should attend.
Use this section to decide whether the course matches your role, current experience and expected Service Management responsibilities before reviewing the detailed agenda.
Why Service Management matters
- Service Management helps teams standardize a critical part of their software delivery, infrastructure, automation or operations workflow.
- It gives learners a repeatable way to move from basic usage to confident execution in team and enterprise environments.
- For DevOps and platform teams, Service Management becomes more valuable when connected with automation, governance, monitoring and delivery practices.
- Teams using Service Management effectively reduce ad-hoc execution and move toward consistent engineering standards.
Objectives
- Understand Service Management concepts, architecture, terminology and operational usage patterns.
- Learn practical configuration, workflow design, access controls, team usage and quality practices.
- Apply Service Management in real delivery workflows using automation, integrations, traceability and governance patterns.
- Build practical confidence to use Service Management for individual, team and organizational use cases.
Pre-requisites
- Basic computer literacy and familiarity with software development workflows.
- Helpful but not mandatory: introductory DevOps, cloud, automation or software delivery awareness.
- No deep programming background is required for the Foundation and Essential levels.
Who this course is for
- Developers, administrators and engineers who need practical Service Management usage skills.
- DevOps engineers, release engineers, SREs and platform teams managing delivery standards.
- Engineering leads and technical managers responsible for workflow quality, access controls and governance.
- Corporate teams migrating to or standardizing on Service Management.
Small-batch live training starts every month.
Weekday batches start on the 1st and weekend batches on the first Saturday of every month. One-to-one (1:1) training can start immediately; corporate sessions are scheduled on demand.
Weekend live batch
Starts on the first Saturday of every month. Weekend sessions with demos, labs and Q&A; max 10 learners.
Weekday live batch
Starts on the 1st of every month. Weekday sessions for working professionals and distributed teams; max 10 learners.
Ask advisorAgenda depth up to the selected level.
This page shows the learning flow from Foundation through Advanced. Each level adds to the previous one, and the agenda stops at the current page level. Day counts are for corporate (day-wise) delivery; live online batches cover the same agenda in max 8 to 10 hours.
Foundation Level: Service management concepts and ITIL 4Day 1
- Service management basics: services, products, service offerings, consumers, providers and service relationships
- Value co-creation: outcomes, costs, risks, utility and warranty
- Four dimensions of service management: organisations and people, information and technology, partners, value streams
- ITIL 4 service value system: opportunity, demand, governance, continual improvement and practices
- Guiding principles: focus on value, start where you are, progress iteratively, collaborate, keep it simple
- Service value chain: plan, improve, engage, design and transition, obtain or build, deliver and support
- Practices overview: general management, service management and technical management practices
- Key roles: service owner, process owner, service desk agent, incident and change managers
- ITSM tools landscape: ServiceNow, Jira Service Management, Freshservice and open source options
- First service definition: describing a service, its users, support hours and contact channels
Essential Level = Foundation + Core support practices in daily operationsDay 2 · 2 days cumulative
- Service desk: channels, ticket logging, categorisation, prioritisation by impact and urgency, first-contact resolution
- Incident management: lifecycle, escalation, swarming, communication and closure criteria
- Service request management: request models, fulfilment workflows and approvals
- Problem management: problem identification, root cause analysis, known errors and workarounds
- Change enablement: standard, normal and emergency changes, change authority and change schedule
- Service level management: SLAs, OLAs, underpinning contracts, measures and service reviews
- Service catalogue: designing catalogue items, request forms and user-facing descriptions
- Knowledge management: knowledge articles, the KCS approach and self-service portals
- Service configuration management: configuration items, relationships and the CMDB
- IT asset management: asset lifecycle, software licences and hardware tracking
- Monitoring and event management: event types, thresholds and automatic ticket creation
- Continual improvement: the improvement model, improvement register and quick wins
Intermediate Level = Essential + Automation, integration and service measurementDay 3 · 3 days cumulative
- Major incident management: declaration criteria, roles, bridge calls, status pages and post-incident reviews
- Workflow automation: assignment rules, approvals, auto-categorisation and escalations
- Change automation: risk-based approvals and change records created from CI/CD pipelines
- Release management: release planning, deployment windows and coordination with change enablement
- Integrations: monitoring tools, chat tools and developer tools connected through APIs and webhooks
- Availability and capacity management: availability targets, capacity planning and trend reviews
- Information security management basics: security incidents, access requests and audit evidence
- Supplier management: contracts, supplier performance reviews and escalation paths
- Service continuity: business impact analysis, recovery objectives (RTO, RPO) and continuity tests
- Metrics and KPIs: MTTR, first-time fix rate, SLA attainment, change success rate and backlog age
- Service reporting: dashboards for agents, managers and customers and monthly service reviews
- Experience management: CSAT surveys, experience level agreements and feedback loops
Advanced Level = Intermediate + Strategy, governance and service transformationDays 4-5 · 5 days cumulative
- Value streams: mapping end-to-end flows from demand to value and removing bottlenecks
- Service strategy and portfolio management: pipeline, catalogue and retired services
- Service financial management: budgeting, costing models, showback and chargeback
- Governance: policies, controls, audit, risk management and decision rights
- ISO/IEC 20000-1: requirements of a service management system and audit preparation
- SIAM: service integration and management across multiple suppliers
- DevOps and SRE alignment: SLOs, error budgets, blameless reviews and shared on-call
- Enterprise service management: extending service practices to HR, facilities and finance
- AIOps and AI in ITSM: event correlation, ticket summarisation, virtual agents and risks
- Maturity assessment: capability levels, gap analysis and improvement priorities
- Organisational change: stakeholder management, communication plans and adoption metrics
- Capstone: a service management transformation roadmap with value stream, KPIs and governance model
Choose live training or a full year of self-paced access.
If someone buys Foundation, Essential, Intermediate or Advanced as self-paced video, the price stays the same and access is granted to all four levels by default.
Self-paced video subscription
Billed yearly at ₹9,996. This includes all four levels, complete LMS access for one year, plus 20+ additional courses and 50+ tools access.
- All four Service Management levels in one price.
- 20+ additional courses and 50+ tools included, even when subscribing to one course.
- Best fit for learners who want full-library access and flexible progress.
Live & Interactive session
Instructor-led cohort, max 8 to 10 hours, with demos, labs, Q&A, assignments and practical review.
- Live small-batch cohort from soon.
- Interactive discussion and lab troubleshooting.
- Recommended for teams that need guided implementation.
1:1 Live training
The same agenda, taught one-to-one by the trainer. Start immediately, without waiting for the next batch. Max 8 to 10 hours, one-to-one.
- Start immediately: no waiting for the monthly batch.
- One learner, one trainer: full attention on your questions.
- Sessions planned around your working hours.
- Your pace, with examples from your own projects and tools.
Method of training and assessment.
The course emphasizes practical demonstration, hands-on labs and assignment-based validation instead of passive lecture-only learning.
| SL | Method of training and assessment | Weightage |
|---|---|---|
| 1 | Understanding the problem space | 5% |
| 2 | Concept discussion | 10% |
| 3 | Live demo and walkthrough | 25% |
| 4 | Lab and hands-on exercises | 50% |
| 5 | Assignments and evaluation | 10% |
Labs, exercises and real workflow practice.
Every level moves from explanation to hands-on practice, review and troubleshooting.
Define and map a service
Describe one internal IT service with its consumers, value and support model and map how it flows through the service value chain.
Configure a service desk workflow
Set up incident and service request workflows in an ITSM tool with priorities, SLA timers, a catalogue item and a linked knowledge article.
Run a major incident end to end
Simulate a major incident from alert to resolution with roles, communications and a status update cadence, then write the post-incident review and problem record.
Build a transformation roadmap
Assess the maturity of a service organisation, map one value stream and produce a 12-month roadmap with governance, KPIs and priorities.
Service Management is taught as part of a working delivery ecosystem.
You learn where the tool sits in the wider engineering workflow, not in isolation.
Core foundations
Terminology, concepts, architecture and the operating model behind the tool.
Workflow traceability
Map practical work to tasks, approvals, documentation and delivery visibility.
Automation and integration
Use Service Management with validation checks, automation hooks and delivery workflows.
Governance controls
Operate with permissions, approvals, policy checks and production-safe workflows.
How your practical work is assessed.
Your certificate is backed by labs, assignments, capstone thinking and completion evidence.
Assignments
Level-specific assignments verify setup, configuration, workflow quality and operating discipline.
Hands-on validation
Learners are expected to complete practical usage, automation and troubleshooting exercises.
Completion record
Certificate issuance is tied to demonstrated participation, practical completion and course-level coverage.
Led by Rajesh Kumar and the DevOpsSchool practitioner network.
Training is grounded in practical DevOps, SRE, security, release and platform engineering experience with real enterprise delivery context.
Earn a DevOpsSchool Service Management certificate.
Completion includes a digital certificate with credential details, practical assignments and a learning record aligned to the selected Service Management level.
Certificate verificationCertificate of Completion
Service Management Advanced Training
Unique credential ID, verifiable online
What learners say about training with Rajesh Kumar.
“Rajesh is very good trainer. Rajesh was able to resolve our queries and question effectively. We really liked the hands-on examples covered during this training program.”
“Very well organized training, helped a lot to understand the AWS concept and detailed related to various tools. Very helpful”
“The training was very useful and interactive. Rajesh helped develop the confidence of all.”
Rated 4.6 on Google · All testimonials · Video reviews on YouTube
Quoted as published, from learners in Rajesh Kumar's live trainings across DevOpsSchool courses.
Used by developers, DevOps engineers, release leads and engineering managers.
Private batches are available for teams that want the same agenda aligned to their own tools and workflows.
Why this Service Management path is different.
The value is not only one course. The subscription unlocks the full learning ecosystem for one year.
| Feature | DevOpsSchool Service Management Training | Typical short course |
|---|---|---|
| Levels | Foundation, Essential, Intermediate, Advanced | Single generic syllabus |
| Self-paced access | All four levels plus 20+ courses and 50+ tools | Usually one course only |
| Live training | Demos, labs, Q&A and assignment review | Often lecture-heavy |
| Certificate | DevOpsSchool completion certificate | Varies by provider |
Questions learners ask before joining.
Does Foundation cost less than Advanced?
No. Self-paced pricing is intentionally the same because access includes all four levels by default.
What is included in the yearly subscription?
One year of complete LMS access, all four levels for the selected course, plus 20+ additional courses and 50+ tools access.
Can corporate teams request customization?
Yes. The live format can be aligned to team tools, governance requirements, workflows and internal delivery standards.
What is the recommended sequence?
Foundation → Essential → Intermediate → Advanced. The agenda is designed so each level builds on the previous one.
Talk to DevOpsSchool before choosing the batch.
Use this support section for batch questions, corporate planning, LMS access clarifications, or guidance on which Service Management level fits your team.
India / Worldwide: +91 99057 40781
USA: +1 (469) 756-6329
Email: contact@DevOpsSchool.com
Chat on WhatsAppExtend the course with articles, explainers and workflow guidance.
Continue learning with supporting articles that connect Service Management practices to DevOps, automation, governance and delivery workflows.
Training snapshots and certificate preview.
A look at the completion certificate and the course.
Certificate preview
See what course completion evidence looks like.
Tool-focused training
Course visuals reinforce the Service Management workflow and subject area.
Live batch experience
Training supports live online, private team and workshop-style delivery.
Start Service Management Advanced training.
Next weekday batch starts on the 1st; weekend batch on the first Saturday. Batches are capped at 10 learners. Send your details and DevOpsSchool will share the syllabus and batch options.