What is Servicenow?
ServiceNow was initiated as Glidesoft, Inc. in 2003 by Fred Luddy, and later included in California in 2004.
ServiceNow is a cloud-based software platform which is used for IT Service Management (ITSM) that helps to automate IT Business Management. It is designed grounded on ITIL guidelines to give service-exposure for tasks, activities, and processes.
It offers the flexibility, power, and dependability to obtain the aims of the event and issue management. Additionally, users are set free to select their most comfortable support interface.
What is the use of Servicenow?
There are 7 use cases of servicenow that is given below –
- ServiceNow Demand Management enables your association to track, govern, and promote incoming ideas and demands – Ideas across your company could be recorded in ServiceNow so that, with sufficient evaluation, you can prioritize which ones will go on to become demands.
As a initial step, core information related to the idea is accumulated during submission, and in the next step, stakeholders can comment and vote on the idea. When it’s ready to do, a many clicks from a demand director will produce a demand.
ServiceNow takes demands through six collaborative stages: Draft, Submitted, Screening, Qualified, Approved, and Completed. The Draft collects details about the project and its finances, comprising supporting records like, requirements and pitfalls. This information is leveraged by stakeholders and demand managers to evaluate demands and decide which idea to invest in.
ServiceNow also graphs demands by threat, Value, and Size to support assessment. When demands are approved, they could be used to produce a project.
- Release Automation to ServiceNow: Automate Change Requests – This popularized integration pattern automates duties as part of the release channel. For instance, when a build is ready for deployment (e.g. a CI/ CD tool like Jenkins completes a successful build), Tasktop automatically creates a alteration request in ServiceNow. The alteration request’s overload will contain a list of the stories in the build, each associated to the story artifact in the Agile planning tool, to facilitate the approval process.
- IT Portfolio Management in ServiceNow gives oversight and reporting on all portfolios and their initiatives – With this application, you can notice and trace all programs, projects, and demands. Managing many projects under the same classification is easy.
Selecting a portfolio disclose its status, while individual projects and demands give fresh detail upon selection. The computations for the charges of the project contain both Capex andOpex.
However, also it can be done from the same screen, If an adaptation to the Target thing is needed. Fresh expenditure details can be adhered by dragging up a bubble map or timeline outlook of all projects and demands. The bubble map shows the threat and valuation of both projects and demands.
The timeline shows approved and mapped projects against time. Also, it calculates the effect that any given project could have on coffers and finances. Changes can be verified from the same screen.
- Resource Management in ServiceNow accurately manages resources across portfolios and projects – This application provides a system-wide perspective on resource use, vacuity, and charge. It’s used to produce resource plans, assign resources to projects, and estimate current and projected resource requirements.
Projects in ServiceNow can flash resource demands and allotments. Resources are assigned to projects per hour or on an FTE ( full- time fellow) base, which is denoted in the project expenditure.
They can be acclimated fast, which helps in keeping data precise and giving adaptability as the requirements change.
The advantage of resource management is that it puts resource figures in your hands. With efficient resource administration strategies, planned and concrete resources are easy to assign and adapt, guiding to precise planning, managing, and predicting.
- Time Card Management in ServiceNow traces time against resources and projects -This attribute provides your association with configurable positions, rates, and hours. Once the parameters are defined, design directors can assign duties and hours to especial resources. Through the Worker Portal, workers can check their commissioned daily duties and submit timesheets towards them. Timecards are overlooked and approved by managers, automatically computing an expenditure line towards the project pending approval from finance.
The Time Card Management system provides a hypercritical outlook on where time is spent throughout the association.
- Financial Planning in ServiceNow integrates with PPM to give accurate figures for predicting and managing finances -When financial data is banded to demands, projects, and portfolios in one participated platform, it assists in budget opinions. When the compass and expenditure of portfolios, projects, and demands are apparent and contrastable, it helps in the easy allotment of finances.
Projects give pursuing of cost and advantage plans, driving crucial criteria similar as Return on Investment, Net Present Value, and Internal Rate of Return.
The cost plan includes evaluated charges, both Capex and Opex, and is estimated against actuals over time. Timesheets are automatically computed along with manual and imported entries.
The advantage plan includes expected and ascertained income. Conforming and adding charges is simple and incontinently affects automated predicting from actuals and projections to give an exact evaluation.
ServiceNow facilitates easy approvals, questions, and changes to fiscal plans, promoting flawless collaboration between projects and finance. From demands to portfolios, finances can be appropriated, colluded, and reported.
Compare Salesforce Vs Servicenow certification
| ServiceNow | Salesforce | |
| Platforms Supported | Web-based iPhone Android Windows | Web-based iPhone Android Windows |
| Software type | Standalone, Cloud, SaaS | Standalone, Cloud, SaaS |
| Typical Customers | Freelancers Small Businesses Mid-size Business Enterprise | Freelancers Small Businesses Mid-size Business Enterprise |
| Available Languages | English, Spanish, French, Italian, Dutch, Portuguese, Swedish | English, German, Japanese, Spanish, French, Italian, Dutch, Portuguese |
| Pricing | Starting from $25.00/month Free trial available No credit card required Subscription-based | Starting from $100.00/month Free trial available No credit card required Subscription-based |
| Support | Phone support Online support Knowledgebase Video tutorials | Phone support Online support Knowledgebase Video tutorials |
| Security | Encryption Encryption of sensitive data at rest HTTPS for all pages Access control Multi-factor authentication options Data policy Data backup in multiple locations/GEO regions | Encryption Encryption of sensitive data at rest HTTPS for all pages Access control Multi-factor authentication options Data policy Data backup in multiple locations/GEO regions |
| Important Features | Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Data Visualization Incident Management IT Asset Tracking Problem Management Project Management Release & Deployment Management Self Service Portal | Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Data Visualization Incident Management IT Asset Tracking Problem Management Project Management Release & Deployment Management Self Service Portal |
| Prominent Clients | Flextronics, Informa PLC, Al Jazeera | Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo |
| Training | In-Person Live Online Webinars Documentation | In-Person Live Online Webinars Documentation |
List of Servicenow Certification
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified Application Specialist
Servicenow Certification Path
You can use this link to register the exam to get certified on above given certifications list –
https://www.servicenow.com/services/training-and-certification.html#trainingoptions
Best salary for Servicenow Certified Professional
Average salary of ServiceNow Certification Engineer in India is ₹ 10 Lakhs per year whose having experience between 3 years to 6 years. Certification Engineer salary at ServiceNow ranges between ₹ 8.8 Lakhs to ₹ 12.3 Lakhs per year.
Best Servicenow Certification Tutorials
https://www.tutorialspoint.com/servicenow/servicenow_tutorial.pdf
Best Servicenow Certification Video Tutorials
Best Servicenow certification excercise dumps
https://www.udemy.com/course/servicenow-certified-system-administrator-practice-tests/
https://www.udemy.com/course/servicenow-mock-test-cis-grc-test/
Best Servicenow certification Ebooks
- DevOps Certified Professionals (DCP)
- Site Reliability Engineering Certified Professionals (SRECP)
- Master in DevOps Engineering (MDE)
- DevSecOps Certified Professionals (DSOCP)
URL - https://www.devopsschool.com/certification/
My Linkedin - https://www.linkedin.com/in/rajeshkumarin
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thanks for sharing good and valuable information about the ServiceNow course.