The best IT management tools simplify the process of managing IT systems from customer support to diagnostics.
This is especially important because running an organization involves keeping track of a wide variety of both hardware and software. This task was handled by maintaining a manual log on the company spreadsheet. Now, this is done by using dedicated software managed by the IT department.
Here is the list of Top 5 IT Management Tools:
1. Agiloft Service Desk
Agiloft Service Desk is a helpdesk solution that prides itself on liquidity. It is compliant with ITIL and ITSM and is specially designed for IT departments. While the initial setup requires you to invest a lot of time, the work quickly pays off as the software is flexible enough to work for businesses of any scale.
Some knowledge of HTML is helpful when using Agiloft, although you don’t need to be a web design expert to configure it. The software is highly customizable, and everything from the dashboard to the user interface can be edited and customized to suit the needs of the times. Click here for more info:
- Highly customizable
- Lots of templates for business reports
- Works well with various other tools and software
FreshService is a customer support tool that also doubles as asset management software. It is the so-called big brother of Freshdesk, the company’s native customer support software.
Freshdesk is geared toward small businesses and primarily focused on outside customer service. On the other hand, Freshservice is a comprehensive offering that acts as a complete technical support tool for internal use in medium to large businesses. Click here for more info:
- The first-time setup is a breeze
- Powerful search functionality
- Lots of resources and how-to guides
3. Oracle Netsuite
NetSuite offers a wide variety of custom-designed solutions to suit your business needs. When you sign up on its website, you are asked to provide information that helps tailor the software to your needs. However, due to the fluid nature of the software, there is no fixed pricing, and the service will need to be customized to your needs.
NetSuite enables you to perform tasks such as accounting, inventory management, and customer service. NetSuite is a business management solution and the focus is not just on IT.
The software can be customized to work for any department, from accounting to HR. Click here for more info:
- Suitable for large businesses
- Supports integration with numerous applications
- Custom flowcharts simulate business processes
- Reports are easy to understand
4. SolarWinds Service Desk
Solarwinds Service Desk is a full-range IT Services Management (ITSM) solution for medium to large businesses. It is completely cloud-based and comes with powerful features such as smart ticketing, asset management, and workflow automation.
SolarWinds is built on a ticketing system that allows employees to submit support requests to the IT department. It also comes with an asset management functionality that helps you keep track of all your hardware and software throughout their life cycle.
SolarWinds Service Desk comes with a highly detailed analysis to help you measure the performance of your organization. The benchmark dashboard is easy to use, with different indicators for customer satisfaction, average response time, and so on. Click here for more info:
- Lots of customer resources
- Cross-department access
- Easy to set up and navigate
- The cloud-based system can be accessed from anywhere
5. Cherwell IT Service Management
Cherwell IT service management is a great combination of flexibility and ease of use and is meant to support companies of any size. However, the best part is that its prices start at a fraction of that of its competitors, especially high-end software like Oracle NetSuite.
With Cherwell, ticketing and inventory management is a breeze, and the software is compatible with a range of other products and solutions. It is a complete solution that also works well for departments beyond IT. Click here for more info:
- Flexible dashboards.
- Ticket workflows can be customized for specific teams
- Useful tracking and metrics
- Email automation works flawlessly
IT management software is responsible for organisation, tracking, and managing all the data so that you can have easy access to your entire company assets from a single computer screen. It can help you manage all of these, as well as oversee multiple projects, and ensure customer satisfaction all through a single interface.
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