One way to increase revenues in your inbound call center might be via workforce management software. For call centers that realize revenue by answering calls (be they catalogues, reservation centers,…Read more »
Recommendation from Microsoft’s Software Configuration Management Best Practices Build Management Recommendation Recommendation for Defining a Build Define terms in your development process, and keep a glossary of them on an…Read more »
Best Practices in Software Configuration Management Abstract When deploying new SCM (software configuration management) tools, implementers sometimes focus on perfecting fine-grained activities, while unwittingly carrying forward poor, large-scale practices from…Read more »
Software engineers usually find coding to be the most satisfying aspect of their job. This is easy to understand because programming is a challenging, creative activity requiring extensive technical skills. It can mean getting to “play” with state-of-the-art tools, and it provides almost instant gratification in the form of immediate feedback. Programming is the development task that most readily comes to mind when the profession of software engineering is mentioned.
That said, seasoned engineers and project managers realize that programmers are part of a larger team. All of the integral tasks, such as quality assurance and verification and validation, are behind-the-scenes activities necessary to turn standalone software into a useful and usable commodity. Software configuration management (SCM) falls into this category—it can’t achieve star status, like the latest “killer app,” but it is essential to project success. The smart software project manager highly values the individuals and tools that provide this service.
This chapter will answer the following questions about software configuration management.
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5 Keys to Automating Configuration Management for Application Infrastructure
One of the trends being discussed in business, among vendors and in the analyst community is the importance of automating the functions performed by IT. Growing demands by the business, tight budgets and compliance pressures together accentuate the need for IT to be more agile, efficient and responsive to business stakeholders.
Naturally, vendors rush into this environment, each touting the unique benefits of its solution set and the urgency to move forward immediately. A key area targeted for IT automation is the area of ‘configuration management.’ As it relates to automating day to day IT functions, configuration management can mean many different things: patch management, server and network management or others.Read more »