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Top 50 Pagerduty Interview Questions & Answer

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Pagerduty interview questions and answers

1) If you were asked to review a colleague’s code that they had written, what key things would you look for?

For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

2) What do you know about our products and how do you think you’ll be able to handle a support role surrounding them?

This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on PagerDuty as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

3) Discuss a couple of software sales techniques. Which sales technique do you think is most effective for PagerDuty, and why?

The interviewer would like to see that you have researched PagerDuty, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:

  • Offer a short trial for free
  • Have a great email marketing campaign showing off the features of your software
  • Give product or software demos, but keep the short
  • Sell pre-paid annual memberships

Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what PagerDuty is offering. Be ready to support your answer with facts.

4) We seek to hire highly ambitious people. Where would you like your career with PagerDuty take you?

Have you researched PagerDuty enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their organization.

5) In a technical support role here at PagerDuty, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

6) As the onsite consultant for our clients here at PagerDuty, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

The consulting world at PagerDuty will put your in a position to have access to client databases, applications and directories that could potentially contain sensitive data. Consultants have a responsibility to their clients to maintain that privacy. Be sure that your interviewer understands that you adhere to that responsibility by talking about past experiences where you have been exposed to and kept sensitive data confidential. It is important to talk about your own personal morals and values in your answer to this question.

7) How do you stay organized and on track when working on multiple projects or duties at the same time?

In this role with PagerDuty, you will likely be expected to manage multiple projects at the same time. Your ability to plan, manage deadlines and handle high needs items that come up on a regular basis will be essential to your success in this role and your interviewer is looking to hear how you plan for success. Whether you utilize an electronic tool or a written list, there are no right or wrong answers as long as you can prove in your answer that this method works out great for you.

8) Our implementation consultants here at PagerDuty often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

In the software implementation process for large customers of PagerDuty, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the PagerDuty. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

9) At PagerDuty we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?

It is critical that you research PagerDuty and their most vigorous competitors, before your interview. What does PagerDuty do best, and who is trying to do it better? Speak openly with the interviewer about your ability to work c
ompetitively and how you plan to contribute to their continued success.

10) What SDLC models are you familiar in working with?

As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn’t necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about PagerDuty by asking your interviewer which model they work off of.

11) Here at PagerDuty, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?

In the industries that PagerDuty works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, PagerDuty utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

12) Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at PagerDuty?

At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at PagerDuty. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

13) Do you have experience working with different CASE tools? If so, what do you have experience with?

The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because PagerDuty is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

14) Talk about a recent successful project that you worked on that required you to navigate some troubled waters during the project. What were the roadblocks and how did you overcome them?

While your resume and your past experiences can easily show your interview that you have the technical abilities for this position with PagerDuty, your interviewer needs some insight on your problem solving skills. This question allows your interviewer a chance to see how you handle adversity by using resources available to you. In your answer, talk about your ability to think critically and leverage people and resources to the advantage of beating a roadblock in your work. Make sure that your answer provides an example of a project that ended in success.

15) How would you handle a situation where a colleague was being very difficult to work with?

While your resume and your past experiences can easily show your interview that you have the technical abilities for this position with PagerDuty, your interviewer needs some insight on your problem solving skills. This question allows your interviewer a chance to see how you handle adversity by using resources available to you. In your answer, talk about your ability to think critically and leverage people and resources to the advantage of beating a roadblock in your work. Make sure that your answer provides an example of a project that ended in success.

16) What is PagerDuty used for?

PagerDuty is a platform for agile incident management, not a monitoring system. Think of PagerDuty as an add-on to trigger the right actions to all the data from your existing monitoring tools.

17) Who uses PagerDuty?

PagerDuty is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for PagerDuty usage goes back as far as 2 years and 7 months.

18) Who created PagerDuty?

Alex Solomon is the Co-Founder and General Manager of PagerDuty. He is a passionate advocate for growing the community of PagerDuty practitioners by cultivating and sharing best practices that advance real-time operations. Alex started PagerDuty in 2009 as founding CEO.

19) Does PagerDuty compete with ServiceNow?

The PagerDuty ServiceNow integration interacts with incidents in ServiceNow. When a ServiceNow incident is created, the integration creates a corresponding PagerDuty incident, and any updates to the ServiceNow incident will be reflected in the PagerDuty incident

20) Is PagerDuty open source?

At PagerDuty, we decided to take a different approach: We open-sourced our entire incident response documentation and best practices guide, as well as our training materials and security response process.

21) When did PagerDuty go public?

The shares began trading on the New York Stock Exchange on April 11, 2019, under the symbol “PD.” Morgan Stanley & Co.

22) What are the four steps of the incident response process PagerDuty?

  • Incident response
  • Diagnosis.
  • Escalation.
  • Investigation.
  • Resolution and recovery.
  • Postmortem.

23) How do I send a PagerDuty alert?

By default, PagerDuty services are configured to create alerts. You can administer this setting in the web app: Go to Services Service Directory click the name of your desired service Integrations tab. Under Alert and Incident Settings, click Edit.

24) How do I integrate email into PagerDuty?

On the Event Rules screen, copy your Email Address and refer to your monitoring tool’s documentation on connecting with an email address in order to complete the integration. PagerDuty will open and trigger an incident when it receives an email to this integration address.

25) How are incidents automatically triggered in PagerDuty?

Incidents are only created when an escalation policy has an on-call user. In other words, if there is nobody to assign an incident to when an event is sent to PagerDuty (due to a coverage gap on a schedule, for example), then an incident will not be created.

26) How do I find my PagerDuty API key?

General Access REST API Keys.

Generate a User Token REST API Key
In the web app, navigate to User Icon My Profile User Settings.
In the section API Access, click Create API User Token.
Enter a Description to help you identify the key later.
Click Create Key.

27) What is PagerDuty API?

The PagerDuty Events API is used to add PagerDuty’s advanced incident management functionality to any system that can make an HTTP API call. You can now add phone, SMS, email, and mobile push notifications to your monitoring tools, ticketing systems, and custom software.

28) What is escalation policy in PagerDuty?

Escalation policies are used to automate incident assignment and they connect services to individual users and/or schedules. They are designed to notify a single target at a time until one individual acknowledges the incident.

29) What is a routing key in PagerDuty?

routing_key. Required. String. This is the 32 character Integration Key for an integration on a service or on a global ruleset.

30) What are PagerDuty layers?

We enable you to create multiple scheduling layers (a group of people who rotate on-call responsibilities through the same shift) within a single schedule.

31) How do I add responders in PagerDuty?

In an open incident, tap next to Responders, or tap More and select Add Responder.
Next, select the name of the responder or escalation policy you would like to add, add an optional message, and tap Notify.

32) What is PagerDuty team?

Teams allow users to group and control user access to associated PagerDuty objects, such as escalation policies, users, schedules and services.

33) How do I change my PagerDuty schedule?

Navigate to People On-Call Schedules click to the right of your desired schedule and select Edit.

34) How do I remove a team from a schedule in PagerDuty?

How to remove a “Team” that has an associated schedule?
Create a new (temporary) escalation policy and assign it to the team you want to unlink the pairing from.
Add the schedule(s) in question to the same escalation policy.
Save the escalation policy.
Edit the escalation policy.

35) What is it like to work at PagerDuty?

Pagerduty is a great company

It is truly the best place I have ever worked. Great Culture, very diverse, super supportive, cutting edge technology, good management, excellent benefits, competitive salary.

36) What is an override in PagerDuty?

A Schedule Override, or what we affectionately call “Overrides,” is a setting in PagerDuty schedules where you can ask someone else to take over either a portion of or your entire on-call shift.

37) What is Pageoff time Handoffuty?

The most popular time to handoff your on-call shift is Midnight, followed by 8:00 AM and 9:00 AM, then 5:00 PM and 6:00 PM. Despite the popularity of the midnight swap, as PagerDuty, we recommend having your handoff occur during business hours, preferably when both parties are present in the office.

38) How do I turn off PagerDuty alert?

Enable and Disable Alerts on a Service

By default, PagerDuty services are configured to create alerts. You can administer this setting in the web app: Go to Services Service Directory click the name of your desired service Integrations tab. Under Alert and Incident Settings, click Edit.

39) Is PagerDuty a good place to work?

We’re pleased to announce that PagerDuty has been certified as a Great Place to Work in the U.S.! The award recognizes the best workplaces and company cultures based on employee responses to the Trust Index Survey.

40) Is PagerDuty a good company?

PagerDuty Reviews FAQs

Is PagerDuty a good company to work for? PagerDuty has an overall rating of 4.2 out of 5, based on over 287 reviews left anonymously by employees. 84% of employees would recommend working at PagerDuty to a friend and 77% have a positive outlook for the business.

41) How do I edit PagerDuty service?

Edit Service Settings
Navigate to Services Service Directory select or search for your desired service.
Click Edit to the right of the service detail or setting you wish to change.
Once you have edited your preferred settings, click Save changes.

42) Can you reopen a PagerDuty incident?

According to https://support.pagerduty.com/docs/incidents#section-incident-states, Resolved – A resolved incident has been fixed. Once an incident is resolved, no additional notifications are sent and the incident cannot be triggered again.

43) Which of these statements is true when talking about escalating an incident in PagerDuty?

Which of these statements is true when talking about escalating an incident? It changes the ownership of the incident from one team to another. You can choose to escalate an incident to any escalation policy or level. Escalating is useful for situations where different teams own different parts of an incident.

44) How do I install PagerDuty?

Agent Source, Installation and Updates
If you do not already have the apt-transport-https package installed, you will need it to install it first: sudo apt-get install apt-transport-https.
To install (or update) the PagerDuty Agent packages: sudo apt-get update sudo apt-get install pdagent pdagent-integrations.

45) What is an override in PagerDuty?

A Schedule Override, or what we affectionately call “Overrides,” is a setting in PagerDuty schedules where you can ask someone else to take over either a portion of or your entire on-call shift.

46) What type of tool is PagerDuty?

PagerDuty is the leading digital operations platform that serves as the central control point for all time-sensitive and business-critical work across organizations. We integrate with ITSM tools like Atlassian Jira Service Desk, ServiceNow, and more.

47) Who created PagerDuty?

Alex Solomon is the Co-Founder and General Manager of PagerDuty. He is a passionate advocate for growing the community of PagerDuty practitioners by cultivating and sharing best practices that advance real-time operations. Alex started PagerDuty in 2009 as founding CEO.

48) What is it like to work at PagerDuty?

Pagerduty is a great company

It is truly the best place I have ever worked. Great Culture, very diverse, super supportive, cutting edge technology, good management, excellent benefits, competitive salary.

49) What is it like to work at PagerDuty?

Pagerduty is a great company

It is truly the best place I have ever worked. Great Culture, very diverse, super supportive, cutting edge technology, good management, excellent benefits, competitive salary.

50) What is KPI in incident management?

KPIs (Key Performance Indicators) are metrics that help businesses determine whether they’re meeting specific goals. For incident management, these metrics could be number of incidents, average time to resolve, or average time between incidents.

Related videos:

Rajesh Kumar
Latest posts by Rajesh Kumar (see all)
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prince kumar
prince kumar
1 month ago

This article is really helpful to prepare for interview.

Abhishek Kumar Singh
Abhishek Kumar Singh
1 month ago

Thanks for sharing this information..

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