Introduction

In 2025, communication has become more digital and decentralized than ever before. As businesses shift towards remote work, hybrid models, and global teams, traditional landline phones are being replaced with more flexible, internet-based communication solutions. One such solution is softphone software, which allows users to make and receive phone calls over the internet (VoIP) through a computer or mobile device, eliminating the need for physical hardware like desk phones.

Softphone software is crucial for businesses looking to streamline communications, reduce costs, and provide a more efficient way of handling calls. With features like call forwarding, voicemail, call recording, video conferencing, and integration with CRM systems, softphones provide flexibility and advanced functionality. In 2025, users should look for tools that offer reliability, ease of use, scalability, security, and seamless integration with existing workflows.

In this blog post, we’ll explore the top 10 softphone software tools of 2025, covering their key features, pros, cons, and helping you find the best fit for your communication needs.

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Top 10 Softphone Software Tools for 2025

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1. RingCentral

Short Description:
RingCentral is a cloud-based communication platform that provides VoIP services, including voice calls, video conferencing, and team messaging. It’s designed for businesses of all sizes that need an integrated communication solution.

Key Features:

• VoIP calling: Make and receive calls using internet-based technology.
• Video conferencing: Host HD video meetings with up to 1000 participants.
• Team messaging: Collaborate with team members in real-time via text messaging.
• Call forwarding and voicemail: Forward calls to any device and access voicemail from anywhere.
• CRM integration: Integrates with popular CRM systems for efficient call tracking and management.

Pros & Cons:
Pros:

• Easy to set up and use, with user-friendly interfaces.
• Highly reliable with excellent call quality.
• Offers a comprehensive all-in-one solution for communication needs.

Cons:

• Pricing can be on the higher end for small businesses.
• Lacks some advanced features found in competitors’ tools.
• Occasional issues with call drops and call quality in certain regions.

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2. 8×8 X Series

Short Description:
8×8 X Series is a cloud-based communication platform offering VoIP, video conferencing, team messaging, and contact center solutions. It’s ideal for businesses looking for an integrated system that scales as they grow.

Key Features:

• Unified communications: VoIP, video, chat, and contact center services in one solution.
• Call routing and forwarding: Direct calls to the right department or person.
• Real-time analytics: Track call performance with detailed reporting.
• Mobile and desktop apps: Access from any device to stay connected on the go.
• CRM and helpdesk integration: Seamlessly integrates with leading CRMs and helpdesk tools.

Pros & Cons:
Pros:

• Strong team collaboration tools with integrated messaging and conferencing.
• Excellent scalability for businesses of all sizes.
• Flexible pricing plans that cater to both SMBs and enterprises.

Cons:

• Some users report a steep learning curve for new users.
• Occasionally, call quality can be inconsistent, depending on network conditions.
• More advanced features are locked behind higher-tier plans.

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3. Zoiper

Short Description:
Zoiper is a softphone solution that offers voice, video, and instant messaging over IP. It is known for its simplicity and compatibility with multiple operating systems, making it suitable for small businesses or individuals who need an easy-to-use communication tool.

Key Features:

• Cross-platform support: Works on Windows, macOS, iOS, and Android devices.
• VoIP and video calls: High-quality voice and video calling capabilities.
• SIP and IAX protocol support: Compatible with a wide range of VoIP service providers.
• Call recording: Record calls for training or compliance purposes.
• Encrypted communications: Supports secure encrypted calls to protect sensitive data.

Pros & Cons:
Pros:

• Affordable pricing for basic VoIP calling needs.
• Lightweight and easy to install with a simple user interface.
• Compatible with various VoIP services and PBX systems.

Cons:

• Lacks advanced features like team messaging or integrations with CRM tools.
• Call quality can be inconsistent on lower-tier networks.
• Limited customer support options for free-tier users.

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4. Freshcaller

Short Description:
Freshcaller is a cloud-based phone system designed for sales and support teams. It allows businesses to manage calls, track performance, and integrate with helpdesk tools.

Key Features:

• Cloud phone system: Set up a VoIP phone system for sales, support, or general business use.
• IVR and call routing: Direct calls to the appropriate department using an interactive voice response system.
• Call monitoring: Listen to live calls, record them, and analyze call quality.
• Integrations: Sync with Freshdesk, Salesforce, and other business tools.
• Real-time analytics: Monitor call performance with detailed metrics and reports.

Pros & Cons:
Pros:

• Simple setup and great for small to medium-sized businesses.
• Excellent call routing and IVR features.
• Seamless integration with other Freshworks products for customer support teams.

Cons:

• Limited mobile app functionality compared to competitors.
• Lacks advanced features like video conferencing.
• Customer support can be slow during peak hours.

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5. Bria Teams

Short Description:
Bria Teams is a softphone application that offers VoIP, video calling, and messaging features for businesses. It’s particularly suitable for teams that need a professional-grade communication tool.

Key Features:

• HD video and voice calls: High-quality audio and video communication.
• Instant messaging: Send texts, images, and files within your team.
• Screen sharing: Share your screen during video calls for collaboration.
• Call recording and analytics: Record calls for training or compliance and track performance.
• Cross-platform support: Available on desktop and mobile devices.

Pros & Cons:
Pros:

• Professional-grade call quality and video conferencing.
• Robust call and message encryption for secure communication.
• Good for teams and organizations looking for a unified communication solution.

Cons:

• Higher pricing for full feature access compared to other softphones.
• Lacks some integrations with third-party business tools.
• Occasional issues with connectivity in low bandwidth conditions.

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6. Dialpad

Short Description:
Dialpad is a cloud-based communication tool that offers VoIP, video calls, messaging, and AI-powered analytics. It’s ideal for businesses that need a flexible, scalable softphone solution with integrated sales and customer service features.

Key Features:

• AI-powered voice intelligence: Transcribe calls and analyze customer sentiment using AI.
• Multi-channel support: Integrate voice, video, and messaging into one platform.
• Real-time analytics: Track call quality, performance metrics, and customer interactions.
• Mobile and desktop apps: Access your phone system from anywhere, anytime.
• CRM integrations: Seamlessly integrate with Salesforce and other CRM systems.

Pros & Cons:
Pros:

• AI-driven features for call analysis and customer insights.
• Scalable for small businesses to large enterprises.
• Excellent mobile and desktop app experience.

Cons:

• Premium pricing that may be high for small businesses.
• Some users report connectivity issues in certain regions.
• Lacks basic features like call recording on lower-tier plans.

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7. X-Lite

Short Description:
X-Lite is a free softphone solution that provides basic VoIP calling capabilities for individual users or small businesses. It’s perfect for users looking for a simple, cost-effective solution without the complexity of advanced features.

Key Features:

• Free VoIP calling: Make and receive calls over the internet.
• SIP and IAX protocol support: Compatible with most VoIP service providers.
• Video calls: Supports basic video calling for remote communication.
• Call forwarding: Forward calls to mobile phones or landlines.
• User-friendly interface: Simple and easy to navigate for beginners.

Pros & Cons:
Pros:

• Free to use with no upfront cost.
• Lightweight and easy to install.
• Ideal for individuals or businesses with basic calling needs.

Cons:

• Lacks advanced features such as call recording or CRM integration.
• Limited support and customer service.
• Can have inconsistent call quality depending on the internet connection.

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8. VirtualPBX

Short Description:
VirtualPBX is a cloud-based softphone service designed for businesses that need a scalable phone system. It offers VoIP, call forwarding, voicemail, and call management features for companies of all sizes.

Key Features:

• VoIP calling: Make and receive calls via the internet.
• Call forwarding: Redirect calls to mobile or desk phones based on availability.
• Voicemail to email: Receive voicemail messages directly to your email inbox.
• Call analytics: Get detailed reports on call activity and performance.
• Auto-attendant: Direct calls to the appropriate team or department with an automated system.

Pros & Cons:
Pros:

• Flexible, cloud-based system suitable for small and medium-sized businesses.
• Comprehensive call management features.
• Scalable pricing plans to suit different business needs.

Cons:

• Limited integrations with third-party software.
• Some advanced features are only available in higher-tier plans.
• Call quality can be affected by internet bandwidth.

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9. 3CX

Short Description:
3CX is a cloud-based VoIP and unified communications system designed for businesses looking for a robust communication platform. It offers VoIP calling, video conferencing, and instant messaging with strong customer support.

Key Features:

• VoIP calling and video conferencing: High-quality voice and video calls.
• Instant messaging: Real-time messaging for teams to collaborate easily.
• CRM integration: Integrates with CRM systems for efficient sales tracking.
• Mobile and desktop apps: Stay connected from any device.
• Call center features: Advanced features for call centers, including call queues and IVR.

Pros & Cons:
Pros:

• Comprehensive communication system with VoIP, video, and messaging features.
• Excellent for call centers and businesses with high-volume communication needs.
• Free version available for small businesses with basic needs.

Cons:

• Some advanced features require higher-tier plans.
• Setup can be complex for beginners or small businesses.
• Limited third-party integrations compared to other tools.

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10. Jive

Short Description:
Jive offers VoIP services and collaboration tools for businesses. It’s ideal for remote teams and companies looking to streamline their communications with cloud-based systems for voice, video, and messaging.

Key Features:

• VoIP calling: Reliable internet-based calling with HD quality.
• Team messaging: Facilitate team collaboration with instant messaging features.
• Cloud conferencing: Host video meetings with screen sharing and collaboration tools.
• Mobile app: Access all communication features from your mobile device.
• Analytics and reporting: Track call quality, user activity, and performance metrics.

Pros & Cons:
Pros:

• Scalable for businesses of all sizes.
• Great for remote teams with mobile access and cloud-based solutions.
• Comprehensive features for voice, video, and messaging.

Cons:

• Limited advanced integrations with third-party tools.
• Pricing is on the higher side for small businesses.
• Some users report occasional call quality issues.

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Comparison Table

Tool Name	Best For	Platform(s) Supported	Standout Feature	Pricing	G2/Capterra/Trustpilot Rating
RingCentral	Businesses of all sizes	Web, Mobile	Cloud-based communication suite	Starts at $19.99/month	4.5/5/4.6
8×8 X Series	SMBs to Enterprises	Web, Mobile	Multi-functional communication platform	Starts at $12/month	4.4/5/4.5
Zoiper	Small Businesses, Individuals	Web, Mobile	Cross-platform support	Free / Paid Plans	4.3/5/4.4
Freshcaller	SMBs, Support Teams	Web, Mobile	IVR and call routing	Starts at $19/month	4.6/5/4.7
Bria Teams	Teams, Professionals	Web, Mobile	VoIP and video calls	Starts at $5.99/month	4.5/5/4.6
Dialpad	SMBs to Enterprises	Web, Mobile	AI-powered voice intelligence	Starts at $15/month	4.7/5/4.8
X-Lite	Individuals, Small Businesses	Web, Mobile	Free VoIP calling	Free / Paid Plans	4.2/5/4.3
VirtualPBX	SMBs, Support Teams	Web, Mobile	Call management features	Starts at $14.99/month	4.5/5/4.6
3CX	SMBs, Enterprises	Web, Mobile	Unified communications system	Starts at $0/month	4.5/5/4.7
Jive	SMBs to Enterprises	Web, Mobile	Cloud-based VoIP system	Custom	4.6/5/4.7

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Which Softphone Software Tool Is Right for You?

• For Small to Medium Businesses: Zoiper, Freshcaller, and X-Lite offer affordable solutions with basic VoIP calling and call management features.
• For Teams or Enterprises: RingCentral, Dialpad, and 3CX provide robust communication tools with integrations, AI, and advanced reporting features.
• For Remote Teams: Bria Teams, Jive, and 8×8 X Series are great choices for businesses requiring cloud-based communication solutions with mobile apps and team collaboration features.